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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you
Nope Our room smelled like old food from a Mexican restaurant. There was some type of rice on the floor all over the room. The bathtub didn’t drain, so there was standing water in the tub.
Business response:
Dear Tierney, Thank you for choosing our hotel and taking the time to share your feedback. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. Additionally, we apologize for the maintenance issues you encountered and assure you that we will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future.... read more
Even though I was in a non-smoking room it reeked of cigarette smoke as did the elevator. The rooms, bedding, etc. are very "tired". The tv screen was smeared with something making me question the cleanliness of the room.
Business response:
Dear Emma, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. We have taken the necessary steps to address your concerns with our housekeeping team to prevent such occurrences. On your next visit, we would be delighted to welcome you back and provide you ... read more
Slum Lord wannabe This hotel owes me money because they like to kick people out a day early claiming unpaid charges to the internet. YOU ASVERTISE FREE WIFI why would anyone have to pay for it? And they like to continuously attempt to charge your debit card hours after youve checked out. The manager is a joke.
Business response:
Dear Matthew, Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any inconvenience or confusion you experienced during your stay. We understand that you were unhappy with the charges for the internet. Regarding the internet charges, we would like to clarify that while we offer free Wi-Fi, there may be additional charges for premium or high-speed internet access. We apologize if this was not communicated to you, and we will review our communication processes to ensure th... read more
Didn't get to get the room Didn't get to get the room hotel was full
Business response:
Dear Mario, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve.Sincerely,Hotel Management
Horrible My room was given away even though I had a reservation and I found out whenever I was going to check in. A lot of the hotels in the area were booked due to softball tournaments and the WCWS going on at the same time. My family was left having to try to find a hotel for us after we drove over 6 hours. I was told that I would not be charged anything and the hotel still took money out of my account and when I called the next day to let them know, the lady at the front desk hung up on me and would not answer the phone a... read more
Business response:
Dear Guest, Thank you for taking the time to review your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 673 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.