This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfriendly staff
Business response:
Thank you for the feedback regarding your stay, Kevin. We are saddened to see that you did not experience the high level of customer service that we are known for. We work hard to ensure that your time with us is full of great hospitality and we sincerely apologize if this did not come through for you. We will communicate these concerns with our team at the property and would love another chance to show you a much better opportunity the next time your travels bring you this way. Thank you for allowing us to host you and we w... read more
Please don’t bother with this location. This was not an attractive venue, and the room was so bad that I didn’t stay. I have never been in a room that terrible in my life, and I’m in the military and travel a lot, so that’s saying something. The floor was sticky, the bed looked dirty, sad and felt as though it would break immediately, and even the walls looked dirty. How does that happen? I physically felt like I would catch something if I stayed in that room. I’m sad I wasted money, but it was worth it to stay somewhere els... read more
Business response:
Thank you for taking the time to rate and review your stay with us, Reshawn. We are disheartened to see that your experience did not include the high-level of service and cleanliness that we are known for. This is in no way the perfect stay that we intended for you, and will make sure that we address these concerns with our team at the property for immediate action and resolve. We are so sorry for the impact that this created and we do hope that your future travels are wonderful ones.
Horrible rude unprofessional I did not stay there because they had no room for me when i arrived
Business response:
We appreciate you taking the time to rate your stay, Helen. I am so sorry to hear that we were not able to welcome you due to not having availability. We work hard to avoid these types of issues and sincerely apologize for the oversight. We can assure you that we will use your feedback to help us avoid this in the future.
Wouldn’t recommend No one is at check in desk after 8:00 pm! No remote in room. Took forever looking for employee. Floor was dirty. Seat on toilet was very loose. No hand towels in room. Looked like someone had been sitting on the bed. Noisy
Business response:
Thank you for your rating and review, Sheila. Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you due to the issues with checking in, the noise levels and the overall cleanliness. These concerns will be addressed directly with property to ensure that we create a much better experience for all our future guests. All the best in your future travels.
Worst hotel experience. We got there late at night. As soon as we entered the room we could smell weed. The floors looked dirty. My daughter killed a roach that was crawling across the floor. We were also told there would be no water from 8am - to 5pm. When we woke up my daughter had a roach on her head! We decided to leave.
Business response:
Oh no! We are so disappointed to see that your stay was met with so many troubling encounters, Don. Our staff works hard to address these concerns immediately and we are so sorry if this did not happen for you. We will make sure that we forward this concerns to our team directly so that we can improve in these areas for all our future guests. Thank you for choosing us for your traveling needs and we wish you the best in your future travels.
DONT STAY HERE It was horrible we booked for one week and we only stayed one day because it was so dirty and had bugs. We talked to the manager in the morning and he was so rude. He said we had 20min to leave hotel or he would call police. I still have not received no refund. Dont stay at this hotel.
Business response:
We appreciate your feedback regarding your experience at our hotel, Roxana. We hate to hear that you experienced issues with customer service, cleanliness and pest sighting issues. Our staff works diligently to improve the guest experience and we appreciate your feedback so that we can avoid these types of issues in the future.
Horrible guest service no one ever at desk
Business response:
Thank you for sharing the details of your stay. We are so disappointed to see that you experienced these issues during your time with us. We work diligently to provide a high-level of service and are so sorry that this is not what came across. Feedback like yours helps us improve in these areas so that we can avoid them in the future. We do hope that your future travels are wonderful.
This was the utmost worst experience ever. I plan on calling corporate headquarters ASAP. This hotel deserves the one star the have on reviews, if I were Expedia I would consider taking them off of my site.the staff is unprofessional working in pajama attire and not only that we waited 30 mins before being helped because no one was there. Fine whatever rough start, then during our stay the hotel was doing upgrades or maintenance which is fine but when they knock on your door at 7am to do the construction while your in the ro... read more
Business response:
Thank you for reviewing your time with us. We are extremely disappointed to learn that this was your experience. We pride ourselves in making sure that your stay feels like home and is full of hospitality. We are so sorry that this was not your experience and will make sure that we address your concerns with the team at the property. We also apologize that you may not have been aware of our refund policy prior to checking in. We hope that you have since been able to reach out to the property and speak to someone directly for... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 691 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.