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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad hotel BED BUGS... I did Not stay there. The bed was covered with bed bugs. BED BUGS... Busy. Had a lot of traffic. People was coming and going the whole time I was there.
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Didnt get to stay forgot to cancel never got a refund guy at the front desk was rude when i tried calling said he didnt have time for me and hung up
Business response:
I'm so sorry to hear about some billing confusion. Please contact us for status on your account. Thank you. Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective. Please contact us if your billing situation has not yet been resolved and best wishes in your future lodging and travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Cockroaches, no coffee in room, had to pay if we wanted more towels, drug sales all times of day in parking lot,
Business response:
Thank you for candid and detailed feedback, Gina. We are so disheartened to see that you experienced issues with cleanliness during your time with us, and that you may not have been aware of our amenities. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
Did not replace towels, no shampoo, soap, did not clean room, construction everywhere, called maintenance when sink exploded, they were not able to come out ( it was 4:30 pm). Doors slamming everyday and night. I could go on, trust me don’t stay here. Pay a little extra and get some rest.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for you due to the maintenance issues and noise levels. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Wouldn’t recommend The hotel is under construction, not a big deal, but it was a mess to walk through even in the night. The attendant that checked us in was sleeping in her room and came to the window in her pajamas, we had to call to get her to the desk to get checked in. The floor in the room was greasy and dirty. There were 2 towel and that was it.
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the check-in and overall cleanliness, Marlene. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
Whole property smelled like cigarettes
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
There was nothing good about this place! Our room had bugs and gross stuff in the bed, trash all over our room. They have refused to give me a refund for the room. Instead they asked if they could clean the room for us and we could still stay there. Terrible place to stay and even worse customer service.
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service and overall cleanliness. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderf... read more
This experience was so horrible. We came in to check-in the clerk wasn’t there. Window was locked. Called someone they checked us in . Whent to our rooms. Hotel halls reeked of strong weed smell. Many states legalizing so didn’t think anything about it. When we were falling asleep there was banging on the walls loud like someone was throwing furniture around. Then you can hear es girl whimpering like she was being hurt. Then someone came out and banged on doors loud. We are from out of state with our kids we didn’t open the ... read more
Business response:
Thank you for your candid review. We are absolutely shocked to hear of your concerning claims, and our so sorry that you had such difficulties reaching the front desk. Our super friendly and professional staff typically takes every precaution necessary to address these types of issues head on, and we sincerely apologize if this did not happen for you during your stay. We take the safety and comfort of all our guests extremely seriously and can assure you that we will address this at the property level for immediate action an... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 673 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.