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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was one front desk person who was sweet but after her, everyone else was so rude! The facility was so dirty. The beds are awful!! I asked front desk if I could get more towels and blankets since the blankets they had weren’t enough to stay warm and she had an attitude about it all. Told me they charge for towels and blankets. I guess you get what you pay for here. I’ve stayed at the cheapest of places though and have never had any issues getting blankets and towels especially when you stay for a week. 2 bath towels and... read more
Everything was not perfect and the reception lady she’s so rude and she have no experience at all
Do not do it!! You walk in and it’s like you would imagine jail would be. No access to any part of the hotel until you have obtained a key card. A $150 additional fee to make sure you don’t steal soap. You get no extra towels or bedding (we didn’t even have enough for the number of guests in our room) If you are in need of replacement towels or bedding it has to be during their specific hours to do so, or NO TOWELS FOR YOU! You get threatened with a fine for smoking while the whole 1st floor smells like cigs and pot. And to ... read more
Business response:
Thank you for your review and comments, Rick. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review and rate your stay with us, Casey. We are terribly sorry to see the lower rating and would love to show you a much better experience the next time your travels bring you this way.
Beds was hard and hair in bath tub and Toilet and stain on the floor
Business response:
Thank you for taking the time to review your stay with us, Alisha. We hate to see that you did not enjoy your time with us and for the cleanliness issues. We will review this with our housekeeping team directly for proper action and resolve.
I had roaches in my room. Everything fell apart. Barely pulled on dresser drawer and handle came off
Business response:
Thank you for providing us with such essential feedback that will help us improve. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Customer Service=Nowhere Terrible customer service from 2 of the 3 front desk ladies, had no reason to be as rude as they were, but they decided to take their personal frustration out on myself and other customers. Extended stay, but it clearly states ONE room service visit per stay.... yea nobody touched our room for a week and a half, didn't even ask if we needed anything... YUP
Business response:
Thank you for taking the time to share your feedback, Rader. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.
Horrible
Business response:
Thank you for rating your stay, Lasheen. We hate to see the negative impression that you were left with after your stay. We are consistently working to improve the level of service we provide and your feedback will help us do just that. Thank you for giving us the opportunity to host you and we hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 691 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.