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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds was hard and hair in bath tub and Toilet and stain on the floor
Business response:
Thank you for taking the time to review your stay with us, Alisha. We hate to see that you did not enjoy your time with us and for the cleanliness issues. We will review this with our housekeeping team directly for proper action and resolve.
I had roaches in my room. Everything fell apart. Barely pulled on dresser drawer and handle came off
Business response:
Thank you for providing us with such essential feedback that will help us improve. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Customer Service=Nowhere Terrible customer service from 2 of the 3 front desk ladies, had no reason to be as rude as they were, but they decided to take their personal frustration out on myself and other customers. Extended stay, but it clearly states ONE room service visit per stay.... yea nobody touched our room for a week and a half, didn't even ask if we needed anything... YUP
Business response:
Thank you for taking the time to share your feedback, Rader. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.
Horrible
Business response:
Thank you for rating your stay, Lasheen. We hate to see the negative impression that you were left with after your stay. We are consistently working to improve the level of service we provide and your feedback will help us do just that. Thank you for giving us the opportunity to host you and we hope that your future travels are wonderful ones.
Unfriendly staff
Business response:
Thank you for the feedback regarding your stay, Kevin. We are saddened to see that you did not experience the high level of customer service that we are known for. We work hard to ensure that your time with us is full of great hospitality and we sincerely apologize if this did not come through for you. We will communicate these concerns with our team at the property and would love another chance to show you a much better opportunity the next time your travels bring you this way. Thank you for allowing us to host you and we w... read more
Please don’t bother with this location. This was not an attractive venue, and the room was so bad that I didn’t stay. I have never been in a room that terrible in my life, and I’m in the military and travel a lot, so that’s saying something. The floor was sticky, the bed looked dirty, sad and felt as though it would break immediately, and even the walls looked dirty. How does that happen? I physically felt like I would catch something if I stayed in that room. I’m sad I wasted money, but it was worth it to stay somewhere els... read more
Business response:
Thank you for taking the time to rate and review your stay with us, Reshawn. We are disheartened to see that your experience did not include the high-level of service and cleanliness that we are known for. This is in no way the perfect stay that we intended for you, and will make sure that we address these concerns with our team at the property for immediate action and resolve. We are so sorry for the impact that this created and we do hope that your future travels are wonderful ones.
Horrible rude unprofessional I did not stay there because they had no room for me when i arrived
Business response:
We appreciate you taking the time to rate your stay, Helen. I am so sorry to hear that we were not able to welcome you due to not having availability. We work hard to avoid these types of issues and sincerely apologize for the oversight. We can assure you that we will use your feedback to help us avoid this in the future.
Wouldn’t recommend No one is at check in desk after 8:00 pm! No remote in room. Took forever looking for employee. Floor was dirty. Seat on toilet was very loose. No hand towels in room. Looked like someone had been sitting on the bed. Noisy
Business response:
Thank you for your rating and review, Sheila. Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you due to the issues with checking in, the noise levels and the overall cleanliness. These concerns will be addressed directly with property to ensure that we create a much better experience for all our future guests. All the best in your future travels.
Worst hotel experience. We got there late at night. As soon as we entered the room we could smell weed. The floors looked dirty. My daughter killed a roach that was crawling across the floor. We were also told there would be no water from 8am - to 5pm. When we woke up my daughter had a roach on her head! We decided to leave.
Business response:
Oh no! We are so disappointed to see that your stay was met with so many troubling encounters, Don. Our staff works hard to address these concerns immediately and we are so sorry if this did not happen for you. We will make sure that we forward this concerns to our team directly so that we can improve in these areas for all our future guests. Thank you for choosing us for your traveling needs and we wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 673 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.