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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
Thank you for the great review!
The room overall was nice, there were just minor things that would have bothered me more if I had stayed longer than a night. For instance, the room was a suite with a stove, cabinets and a refrigerator, but absolutely no utensils were included in the suite. No plates, pans, coffee makers, anything really. All of that was an additional charge for purchase at the front desk. I didn't need to use any of that, but for a hotel set up to host long-term guests, this seemed particularly deficient.
Business response:
Thank you for this valuable feedback. We are so very sorry that you were not expecting our unique amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We offer additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests enjoy a cus... read more
This was not what I expected at all. The staff was rude, no coffee machine in the rooms, the bed was super small and uncomfortable, the floors were sticky, no ice bucket or machine-even vending machines, the towels and bedding didn’t have a nice smell to them, I had to go buy some and use my own and the noise all throughout the night was ridiculous, it didn’t stop from the time I checked and left. I should’ve looked at the reviews before hand, never again will I stay at a place like this. It was cheap and now I see why, I wo... read more
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
N/A it was ok. If passing thru would stay again.
Business response:
Thank you for the great review. We look forward to seeing you again.
Not Woodsprings I never went. I was charged for a fsy i did not go and i planned to go for my bday but after the useless front desk said she had to talk to her boss who never called me back made me not even want to go there for my bday and get charged again. Bad place and service i will most definetly tell everyome i know Not to stay at your hotel.
Business response:
I'm sorry to hear about this confusion and hope everything has now been resolved.
Ehhh it’s okay It was okay. I didn’t like how the hotel smelled of smoke. It didn’t have a blow dryer or a iron. And we Checked in late and they had no one at the front desk you had to call on a phone and then that person called someone in the hotel and someone came down and checked you in.
Business response:
Thank you for letting us know how we are coming across and what areas we need to address. We appreciate hearing from you and hope you’ll consider us the next time you’re wanting a simple, affordable stay.
Check-in was a nightmare. Waited 18 mins to check-in and after we found someone to help us we were questioned if we followed the rules to check-in (Dial 500 if no one was at the front desk)
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. Thank you for sharing these details about your first experience with us.
No one was available for check in at 10 pm. Another person had locked themselves out of their room and we both had the call the 1800 number to get someone to come to the window. She was a bit grouchy when she finally came to the window. She then helped the other person and then walked away as i was telling her i needed to check in. She finally came back around and opened the window so i could check in. The bed in my room was like sleeping on a sofa bed. Overall it was ok for the price since i got there late and had to leave ... read more
Business response:
I'm so sorry to hear about the check-in issues and hope you were able to enjoy a pleasant, though brief, stay with us.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,031 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.