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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Updates needed, mainly in the bathrooms
Business response:
Dear Sara, Thank you for taking the time to share your review following your recent stay. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience as we are continually dedicated to refining our guests' experiences. We hope to welcome you back for an even more exceptional stay in the near future. Thank you for helping us become better.Sincerely,Hotel Management
No-smoking policy but reeks of cigarettes through out the hallway and elevators.
Business response:
Dear Faafetai, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Restless night We called to let the hotel know we would be arriving late night. We waited 20 minutes for someone to check us in, then another 25 minutes before we were able to get into our room, which gave us 4 hours before we had to be at an event the next morning. The bed was a full size and on a metal frame that squeaked horribly everytime we moved. Very restless night, we will not stay at this franchise again.
Business response:
Dear Tracy, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Also, we regret that the bed in your room was not very comfortable. We know this was an inconvenience, and we will look into this. Thank you for letting us know. We hope you give us another opportunity to serve you in the future.Sincerely,... read more
It was quiet easy access to nearby places on the negative side the TV in the room wouldn't work it would come on but could not change channels even manually with the buttons on the TV the front desk shuts down on the evening and there's nobody there to help you with your issues I called customer service to try to get help with the TV and they told me I would have to wait till the next morning until there was staff available
Business response:
Dear Kyle, We appreciate you taking the time to provide us with our feedback. We are delighted that you enjoyed the convenience of our location. However, we sincerely apologize for the inconvenience caused by the television issue in your room. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticip... read more
Would not let me check in because my girlfriend didn't have her ID with her. I need to get a refund for my payment.
Business response:
Dear Jim, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
One of the worst stay I've ever had the black lady at the front desk is very rude was told I could not have clean towels that I could go pay $7 out of my own pocket to wash and dry their towels so I could take a shower the beds are hard the room was not clean will not be coming back i will make sure everyone i knows wont go there the black lady was yelling at my mom and very very rude to her..
Business response:
Dear Krystle, We sincerely appreciate you taking the time to share your feedback about your recent stay. Our team is committed to providing outstanding customer service to all our guests. Unfortunately, the recent incident did not meet our usual standards. Please know that we have already taken the necessary actions to address the issues you've raised. Your support means a lot to us, and we hope that we'll have the opportunity to welcome you again in the future.Sincerely,Hotel Management
nobody at front desk. Had to wait. AC was not working properly. Had to change rooms
Business response:
Dear Sheila, Thank you for choosing us during your time in the city. We sincerely regret the air conditioning concerns you had in your room and the inconvenience of shifting your room. As with most mechanical and technical equipment, issues do occasionally arise. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We appreciate your feedback and look forward to having you back for a future stay. Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 998 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.