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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean. The only problem with was the lack of a comfortable chair in which to watch TV. I hate watching TV from a bed. The only chair(s) in the room were hard plastic stacking type chairs - fine to eat at the table in, but awfully uncomfortable for anything else...
Business response:
Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We apologize for the inconveniences you experienced during your stay. As we grow and open new properties we will keep your feedback in mind. We wish you well in your future travels and hope you will visit us again soon.
As expected Everything was good
Business response:
Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We are glad to hear we did that for you. We wish you well in your future travels and hope you will visit us again soon.
Better than expected I thought because it was so cheap that I was going to have some issues with it, but I did not. It was very clean and in a good area. They don't have shampoo and conditioner, so take your own. And they did not have an iron, but they had hangers, so I steamed my clothes in the restroom. ;) also the shower pressure was really good and got really hot fast. The little kitchen was also really clean. I enjoyed my stay.
Business response:
Hearing back from happy customers is one of the best things we can receive as a company. Value Place strives to serve our guest and provide them with an all-around positive experience. Thank you for taking the time to share your experience with us, and are pleased we were able to be a part of your travels. We hope to see you again soon.
enjoyable-comfortable-safe The hotel was comfortable and clean. I felt safe, even though it was on the frontage road next to freeway. Noise from interstate traffic was not noticeable. Staff was very friendly and helpful with directions. I would stay here again and recommend it to others. Restaurants and shopping centers are close and easy to get to and far away enough to avoid all that mall traffic.
Business response:
Our Value Place team is thrilled to hear you enjoyed your time and our team at the property. Our goal is to provide guest with a positive experience when they visit Value Place. Your thoughts about us and your stay are very important to us. We are glad to hear they were both positive experiences. We wish you well and cannot wait for you to return!
The general manager was very impatient, abrasive, and unwilling to work with us. Refused an 2 week rental refund all because we booked through hotels.com. Stated that she needed to run a business which apparently in Norman Oklahoma you need screw your customers out of their money every chance you get. You belong there, miserable b!t€h..
Business response:
Dear Guest, Thank you for sharing your feedback. Experiences that leave guests feeling frustrated are never the outcome we want, and it is disappointing that your interaction with management left such an unfavorable impression. Reservations made through third-party platforms may include policies on billing and refunds that sometimes limit what can be adjusted at the property level. Your comments regarding communication and the handling of your request are important and will be reviewed internally to help our team improve how... read more
Shay was terrible to us
Business response:
Dear Guest, We strive to deliver exceptional service consistently; therefore, we apologize for the disappointing experience you had with us. We will work with our entire team to ensure our guests are always treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Management is poor
Business response:
Dear Guest, Thank you for sharing your feedback. Strong oversight and attentive guidance are important to creating a positive guest experience, and we regret that this was not reflected during your visit. Your comments are being taken seriously and will be shared internally. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more positive experience in the future. Sincerely, Hotel Management
Poor management
Business response:
Dear Guest, Thank you for sharing your feedback. Strong oversight and attentive guidance are important to creating a positive guest experience, and we regret that this was not reflected during your visit. Your comments are being taken seriously and will be shared internally. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more positive experience in the future. Sincerely, Hotel Management
Front desk not helpful at all
Business response:
Dear Guest, We are sorry to hear that your interaction at the front desk did not meet expectations. Providing attentive and supportive service is very important to us, and we regret that your experience fell short. Your comments will be shared with our team to reinforce our commitment to professionalism and guest care. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.