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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fridge was dirty, the office wasnt open when i was ready to check out, half the plugins in the room didnt work.
Business response:
Dear Guest, We sincerely appreciate your feedback and regret any inconvenience you experienced during your stay, particularly regarding the issues in your room and the check-out process. Please rest assured that your comments will be carefully considered as we strive to enhance the overall guest experience. We appreciate you sharing your thoughts and hope for a much-improved stay next time. Sincerely, Hotel Management
There was no clerk for hours!
Business response:
Dear Marcus, We sincerely apologize for the lack of service you experienced during your stay. This does not reflect the level of availability and attentiveness we strive to provide our guests. We are addressing this matter with our team to ensure proper staffing and support are always available. Your concerns are important to us, and we appreciate the opportunity to improve. We hope to serve you better next time. We look forward to welcoming you back!Sincerely,Hotel Management
We couldn’t sleep because some people were so noisy all night and no body told them to stop😡
Business response:
Dear Juan, Thank you for your feedback regarding the noise concerns you had during your time with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Updates needed, mainly in the bathrooms
Business response:
Dear Sara, Thank you for taking the time to share your review following your recent stay. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience as we are continually dedicated to refining our guests' experiences. We hope to welcome you back for an even more exceptional stay in the near future. Thank you for helping us become better.Sincerely,Hotel Management
No-smoking policy but reeks of cigarettes through out the hallway and elevators.
Business response:
Dear Faafetai, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Restless night We called to let the hotel know we would be arriving late night. We waited 20 minutes for someone to check us in, then another 25 minutes before we were able to get into our room, which gave us 4 hours before we had to be at an event the next morning. The bed was a full size and on a metal frame that squeaked horribly everytime we moved. Very restless night, we will not stay at this franchise again.
Business response:
Dear Tracy, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Also, we regret that the bed in your room was not very comfortable. We know this was an inconvenience, and we will look into this. Thank you for letting us know. We hope you give us another opportunity to serve you in the future.Sincerely,... read more
It was quiet easy access to nearby places on the negative side the TV in the room wouldn't work it would come on but could not change channels even manually with the buttons on the TV the front desk shuts down on the evening and there's nobody there to help you with your issues I called customer service to try to get help with the TV and they told me I would have to wait till the next morning until there was staff available
Business response:
Dear Kyle, We appreciate you taking the time to provide us with our feedback. We are delighted that you enjoyed the convenience of our location. However, we sincerely apologize for the inconvenience caused by the television issue in your room. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticip... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.