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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not let me check in because my girlfriend didn't have her ID with her. I need to get a refund for my payment.
Business response:
Dear Jim, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
One of the worst stay I've ever had the black lady at the front desk is very rude was told I could not have clean towels that I could go pay $7 out of my own pocket to wash and dry their towels so I could take a shower the beds are hard the room was not clean will not be coming back i will make sure everyone i knows wont go there the black lady was yelling at my mom and very very rude to her..
Business response:
Dear Krystle, We sincerely appreciate you taking the time to share your feedback about your recent stay. Our team is committed to providing outstanding customer service to all our guests. Unfortunately, the recent incident did not meet our usual standards. Please know that we have already taken the necessary actions to address the issues you've raised. Your support means a lot to us, and we hope that we'll have the opportunity to welcome you again in the future.Sincerely,Hotel Management
nobody at front desk. Had to wait. AC was not working properly. Had to change rooms
Business response:
Dear Sheila, Thank you for choosing us during your time in the city. We sincerely regret the air conditioning concerns you had in your room and the inconvenience of shifting your room. As with most mechanical and technical equipment, issues do occasionally arise. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We appreciate your feedback and look forward to having you back for a future stay. Sincerely,Hotel Manage... read more
Honestly, after my experience, save your money and save the headache, don’t go
Business response:
Dear Ian, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.