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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like cigarette smoke and the walls by the door and in the bathroom were dirty. And the bathroom floor was dirty also like it hadn’t been mopped in awhile. And there was NO COFFEE POT in the room or any where. Also the bed was horrible.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jamie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The beds were futons. The towels given to us were stained. The restroom was dirty. I would not recommend to anyone.
Business response:
We apologize that you did not enjoy your stay with us, Angelica. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Not good Was not friendly or clean
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The hotel was very disappointing. It was dirty with no amenities except two plastic cups.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry and disappointed to hear that you did not experience the exceptionally clean stay that we intended for you. We will make sure that we review this information with our team at the property for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
The front desk staff was extremely rude. Worst customer service I have ever experienced at a hotel.
Business response:
We appreciate you taking the time to rate your stay with us, Garrett. We can't tell you how disappointed we are to see that the level of customer service was not up to the level that we are typically known for. We will make sure that we communicate this with our front desk team so that we can avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Overall a bad stay the bed was not comfortable the shower curtain holder was close to falling off the wall and the shower curtain couldn't close all the way so water gets on the floor. The floor looked as if it hadn't been cleaned for weeks. The hallway smelled like smoke I had the feeling I was staying in a halfway house or a prison. Not very hospitable and it was NOT easy to get to. Found a bug in my toilet fortunately that's the only bug I found. I will NEVER stay there again and I advise other folks to never stay there.
Business response:
Thank you for reviewing your stay with us, Steve. We hate to see that you experienced these issues during your time with us, and apologize for any inconvenience that they caused. We never want your stay to be anything less than perfect and will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you and wish you all the best in your future travels.
Business response:
Thank you for your review, Marci. We hate to see the lower rating and apologize for any issues that you experienced during your time with us. We do hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 998 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.