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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled like cigarette smoke. Elevator had a weird odor. WiFi was out yet property was able to receive my payment info despite only booking 15 minutes prior. Phones to front desk did not work either. No staff after 10 pm and no way to contact property due to phone situation. Ran into a couple guys who had been charged but were not able to check in. Not worth the price I was charged.
Business response:
Thank you for sharing the details of your stay with us. We can't tell you how disappointing it is to hear that you experienced unpleasant odors and overall customer service. We work hard to ensure that your stay is full of great service and a high-level of cleanliness and we can't apologize enough that this did not happen. We will make sure that we address these concerns with our team at the property for immediate action and resolve. We do hope that your future travels are wonderful ones.
Staff was extremely rude. Got room keys and went up to unload our stuff before dinner and there was dead bug beds on bed spread of one of the beds . We left and did not stay
Business response:
Oh no! We are so disheartened to see that you experienced issues with pest sightings and overall cleanliness. This is no way the exceptional experience that we intended for you, and will make sure that we address your concerns with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
The stairwell smelled like someone had been smoking marijuana and never could get in touch with the front desk. There was no shampoo and soap in the room. The bed was the worst bed I've ever slept on.
Business response:
Thank you for your review. We are so disappointed to see the issues that you experienced with the offensive odors, reaching the front desk, along with issues with the bed and lack of toiletries. This is not the exceptional experience that we intended for you, and will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
It's a dump
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Horrible No one cleans rooms. Smells like cigarette in every hallway.
Business response:
Hello Ramon. Thank you for your review. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
Nightmare - run, don't walk I know you get what you pay for, but wow. This was a nightmare from start to finish. Completely rude and inattentive front desk attendant, who often was not at the desk. She took my ID to copy, did not give it back, and then when I returned to get it, it was lying in the open, all my personal info visible to any passerby, and she was nowhere to be found. Even with the dingy premises, the two scrawny pillows, old and unrenovated fixtures, I thought we could make it. But it was the lack of internet ... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Floor in room was dirty and missing 3 light bulbs
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
There was nothing unique about the property. It was rather drury at best, clean for sure, but drury. The staff was an extreme disappointment. The lady that runs the front desk certainly wasn't hired for her customer service. The other major drawback was that the non-smoking room still smelled like smoke. It was good in a very tight pinch, but the likelihood of going back is very close to zero.
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service and unpleasant odors. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful ... read more
I was very unhappy with this hotel. I paid for a double bed but got a single bed room. When I asked for non smoking they told me that’s all they had. Check in person was not courteous at all. I am allergic to smoke so I couldn’t sleep at all throughout the night.
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the and check-in and offensive odors, Araseli. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 998 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.