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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No more again
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Property was clean for the most part. The beds were absolutely horrible, literally felt like we were sleeping on springs. I chose this hotel due to how close it was to our event we were attending but next time i will drive to be able to get some sleep. Very disappointed in not having any toiletries available. Was unable to take a shower or even have soap to wash our hands with. I at least expected the basics for our stay.
Business response:
Thank you for your review. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and are so sorry that you were not made aware of this. We also apologize for the discomfort of the bed and the impact that this had on your stay. Thank you for sharing your experience with us so that we can continue to improve.
When we arrived at 8 pm, there was no staff avail - the desk was closed. It took almost twenty minutes to get an “on call ‘ person to come check us in. There was no info on the site to warn us ahead of time that
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us due to the check-in delay - and wish that our accommodations had better met your needs during this stay. We are so sorry for the inconvenience that this caused and can assure you that we will address your concerns with the team. Thank you for letting us know how we are coming across.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Clerk gave us our room unlocked the door and someone was already in there sleeping
Business response:
Oh no! We are terribly sorry for the oversight and the mishap on assigning your room, Tamisha. Our staff works hard to ensure that the rooms we assign are available, but on rare occasions the room may show available even though it's in use. This is in no way the type of impression that we wanted to leave you with and we will make sure that we address this with the front desk team for proper action and resolve. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Deception...2 towels for 2 weeks....unless u pay extra. No clean sheets for 2 weeks. I will never stay here again. Companies that r deceptive do not deserve my money...I still do have principles
Business response:
Thank you for your review, Rio. I’m so sorry for the miscommunication about the Linen Exchange program and fee. Many guests prefer to do their own laundry in our on-site laundry room, so we do not include fresh sheets and towels as part of our base rate and instead offer this service for a small fee. We apologize if this caused you an inconvenience but hope that your overall stay was both clean and comfortable.
Business response:
Thank you for taking time to review our hotel, Robert. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
We are so sorry to see that you did not enjoy the exceptional stay that we intended for you to have. Thank you for taking the time to share your rating.
Room was moderately clean. Definitely not as clean as it should been. There were roaches live and dead. The bed was without a doubt the Most Uncomfortable bed I've ever slept in. I've slept on dorm room beds that were way more comfortable. In all honesty the floor was more comfortable. I couldn't get any significant amount of sleep on it. I woke up in so much pain in my back I had to stretch for 1hr hoping it would give me some relief. I'll never stay here again. There is simply no excuse to have poor bedding.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 998 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.