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Extended Stay America Select Suites - Oklahoma City - Norman

3.4
  • Hotels
  • Norman, OK

About this business

HospitalityHotels

Location details

5401 Huettner Dr., Norman, OK, 73069, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.41,026 reviews
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Anonymous 
6 years ago

Room not clean. Traces of blood on bathroom counter. Snot or body fluids and hair on inside of shower curtain. Large toenail clipping on bedspread. Our "Nonsmoking" room was on a smoking floor; hallway and elevator had strong cigarette smoke odor. Ashtray still in our room. No one at front desk until 8am. Only reason we stayed the night and didnt leave was because there were literally no other hotel rooms available in Norman. 

Business response:

I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. We hope you'll stop by to see the changes we make. 

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mai 
6 years ago

Poor bedding conditions , uncomfortable pillows, smoky smell in the elevator, hallway and the rooms even though labeled as non-smoking inside building facility . Definitely will not back . 

Business response:

I apologize that we did not meet your expectations. I hope you will give us another chance in the future. 

Anonymous's profile image
Anonymous 
6 years ago

Business response:

We are so sorry you were not pleased with your stay. 

Anonymous's profile image
Anonymous 
6 years ago

I really liked the lack of carpet in the entire facility. The check in experience was poor at best, considering I waiting approximately 15 minutes for someone to even come to the front desk. Eventually I used the lobby phone to call for assistance. I was greeted with a "what do you want? I am helping someone else!". Needless to say...not exactly a warm welcome. 

Business response:

Please accept my apology for our behavior. We look forward to seeing you again. 

Anonymous's profile image
Anonymous 
6 years ago

No, no, no!! Requested a nonsmoking room. Walked out of elevator to a wall of smoke smell. People were fighting. Sounded like domestic violence. Since fighting a sinus infection there was No Way I could stay in this room. Receptionist informed me there were no other rooms available, then refused to refund my credit card,even though she had just refunded the cost to family before me because they requested two beds and got a room with one. I am fighting the cost with my credit card company. They are supportive. I did not stay ... read more

Business response:

I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. We trust everything has been resolved to your satisfaction now. Best wishes for truly wonderful future travels. 

Anonymous's profile image
Anonymous 
6 years ago

It was noisy. No amenities. The bed was hard, uncomfortable and it creaked when you moved. The sheets were scratchy, the comforter thin, and the hotel had limited office hours. 

Business response:

Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. 

Suzie's profile image
Suzie 
6 years ago

Business response:

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. 

Anonymous's profile image
Anonymous 
6 years ago

This was not what I expected at all. The staff was rude, no coffee machine in the rooms, the bed was super small and uncomfortable, the floors were sticky, no ice bucket or machine-even vending machines, the towels and bedding didn’t have a nice smell to them, I had to go buy some and use my own and the noise all throughout the night was ridiculous, it didn’t stop from the time I checked and left. I should’ve looked at the reviews before hand, never again will I stay at a place like this. It was cheap and now I see why, I wo... read more

Business response:

Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. 

Jose's profile image
Jose 
6 years ago

Not Woodsprings I never went. I was charged for a fsy i did not go and i planned to go for my bday but after the useless front desk said she had to talk to her boss who never called me back made me not even want to go there for my bday and get charged again. Bad place and service i will most definetly tell everyome i know Not to stay at your hotel. 

Business response:

I'm sorry to hear about this confusion and hope everything has now been resolved. 

Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman

How is Extended Stay America Select Suites - Oklahoma City - Norman rated?

Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews. 

When is Extended Stay America Select Suites - Oklahoma City - Norman open?

Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.