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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Calling this a hotel is laughable Front desk came around 9:30am on day of check out, beating on do doors to see if we were staying. We booked a one night stay, check out wasn't until 11. Beds were uncomfortable, you had to be ushered in and around the hotel because all interior doors are locked. Thought that was an indicator of a shady neighborhood. Absolutely would not stay again.
Business response:
Thank you for your feedback. We are disappointed that we failed to impress you with a wonderful, positive stay.
It took over 15 min to even get someone to come to the front desk to even get us checked in. The room was decent but you could tell i hadnt been cleaned. There was still a dirty sock by the air conditioner and ceumbs in the bed.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Not a happy camper Phone didn't work in room. Said they would fix never did. Then was told it would cost 33 cents a call mind you this was local calling but never fixed the 7 days I was there. Was also told I could only connect 1 device to wi fi any others would be a charge of 5.99. Nice check in but after that employees were rude and didn't speak even when spoken to. Not a happy camper with this location and I have stayed at 3 of their locations.
Business response:
Ugh. We are so sorry that you waited for the phone issue in your room to be fixed and we apologize for the great inconvenience this caused you during your stay. About the interactions with our staff, we pride ourselves in delivering excellent service so we were particularly unhappy to hear that this was not your experience and we will certainly use your feedback to help us improve. Thank you for your feedback.
Average This hotel is average by most standards, the bed is small and very worn. It was clean but smelled. The noise level of people arguing and kids and door slamming was terrible and the trains at least 4 that night was loud!
Business response:
I'm so sorry to hear that you had a disappointing stay and I apologize for the inconvenience you experienced. Best wishes in your future travels.
This place is so cheap to its guest that there are no comforts available. The floors are vinyl (carpet), no night lamp, 2 cheap towels that were very thin and even the remote control wouldn't work even after we were given a copied piece of paper that tells you how to reprogram the remote. I had to wait to get checked because it was supposed to be after hours (this was 6:00 on a Saturday evening) and had to dial on their house phone so as to let someone know I was there. This was a total of 20 minutes of waiting to get checke... read more
Business response:
I am so sorry to hear about your experiences and impressions of our hotel. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Won't return to this hotel.. Horrible, apparently we were put in a smoking room.. We do not smoke, the hallway smelled like an old bar. The bed was to hard to sleep on.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
Beware if you stay here. BEWARE My Truck was stolen from this hotel they do not have adequate security cameras. My Truck was a 2002 Ford F-450 with a 16' flatbed They are targeting Hot Shot or Work Trucks in this area. I was told mine was the 4th Truck stolen.It was recovered in OKC after being used in another crime, unfortunately I feel that it is totaled.I am working with Norman and OKC Police to try to bring these people to justice. They stole everything out of my truck CB, Garmin, Dash Camera and my Radio, Chains, Ratche... read more
Business response:
I'm so sorry to hear about this. We will certainly use your experience and feedback to help us improve and we wish you well in the resolution of this situation.
I had to wait to check in. They told me it’s not a 24 hotel. The room was dirty.
Business response:
I'm so sorry to hear about your wait to check in and apologize for the inconvenience.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 998 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.