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Extended Stay America Select Suites - Oklahoma City - West
- Hotels
- Oklahoma City, OK
About this business
Location details
4300 W I 40 Service Rd, Oklahoma City, OK, 73108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to be moved rooms. One of the bed had food all over it as well as the pillow. Roach eggs on the floor! Night stand sticky! The second room was a hint cleaner. Jelly on its floors. Tv stopped working. First floor smells like pee when you enter from the door. It was loud all around us. So no sleep. The lady at front desk was great though.
Business response:
Dear Guest, Thank you for your honest feedback. We're truly sorry for the unacceptable condition of the rooms and the disruptions you experienced during your stay. Cleanliness, comfort, and a peaceful environment are fundamental expectations, and it's clear these were not met. Your comments are being taken seriously and shared with the appropriate teams for immediate attention. We do appreciate your recognition of the front desk staff and will ensure that acknowledgment is passed along. Sincerely, Hotel Management
I had the worst experience with them I couldn't ever get any service I made reservations and had to sleep at the front door bcuz NO1 wanted to do thier job AnD COME TO THE DOOR TO SERVICE ME AND MY 59 YEAR OLD MOTHER .. SO NOT ONLY DID THEY NOT HONOR MY RESERVATION THEY ALLOWED THEMSELVES TO KEEP ANSWERING THE PHONE AND LYING ABOUT THEY HAD SOMEONE COMING TO HELP US ..!!
Business response:
Dear Sharece, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Nothing
Business response:
Dear Chris, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Laundry facility is state of the art complete with machines that you pay for right from your phone. So you expect the machines to do certain things like the washing machines are supposed to drain and rinse and spin and the dryers are supposed heat up and dry clothes. I spent $11.25 to wash a single load of laundry but the load never washed and rinsed so i had dirty and now wet laundry that tumbled in a dryer that never got hot and everything that myself and my two toddlers had to wear was soaking wet and after showing the gu... read more
Business response:
Dear Ryan, Thank you for evaluating your stay. We aim to provide a comfortable experience for every guest; therefore, we apologize for this concern during your visit. We regret the issue you had with the laundry machine, and we appreciate you bringing this to our attention. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We as... read more
The staff was rude and wouldn't recommend
Business response:
Dear Serena, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. Please accept our sincere apologies for any inconvenience caused. This is not the impression we like our guests to leave with. Appropriate measures have been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Absolutely disgusting I got bite by bugs! Found a giant roach in my room the size of my hand! They were so rude when I tried to communicate my concerns and they moved me to a room that had NO AC! Staff was terrible this was the worst experience I’ve ever had !
Business response:
Dear Amber, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - West
How is Extended Stay America Select Suites - Oklahoma City - West rated?
Extended Stay America Select Suites - Oklahoma City - West has a 3.4 star rating with 713 reviews.
When is Extended Stay America Select Suites - Oklahoma City - West open?
Extended Stay America Select Suites - Oklahoma City - West is open now. It will close tomorrow at 12:00 a.m.