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Extended Stay America Select Suites - Oklahoma City - West
- Hotels
- Oklahoma City, OK
About this business
Location details
4300 W I 40 Service Rd, Oklahoma City, OK, 73108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked my trip last minute since im traveling. I got to the hotel after 11pm and the front office was closed. I followed their procedure and still no one. I called hotels.com and they said they were going to call someone, but no one showed up. I ended having to buy another room at a different hotel. ALSO, im still waiting on my refund from hotels.com!!! Seems they are taking their time to refund me.
Business response:
Dear Veronica, Thank you for sharing your concerns. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will take appropriate measures with our team members and train them to handle such situations better. Please note that financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them. Please don't hesitate to reach out to us at the hotel if you have any further queries. Thank you for taking the time to leav... read more
Very low end. Not worth the rate I paid.
Business response:
Dear Devonda, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely,Hotel Management
Lots of people hanging out in the parking lot — all hours of the night. Never saw another person working after the night I checked in. I left the hotel between 9:30-10:00 each morning and no one around.
Business response:
Dear Shelly, Thank you for being our guest and leaving your valuable feedback. We always want our guests to have the best time with us and strive to provide seamless services and accommodations. Therefore, we regret this impacted your experience and apologize for the troubles. While we know this does not change what transpired, we will shae your concerns with the appropriate individuals to ensure a more fulfilling stay for future guests. Thanks again for choosing us, and we hope to welcome you back for the the seamless hospi... read more
This was clean 5 years ago. Now it should be named Woodskunk Suites. Weed smell from the lobby up to the 4th floor. The entitled dog people are everywhere with their dog barking all the time. I was lucky to get room with only dog hair balls on the floor. My friend change room twice and still got room with roaches and smell of dog piss.
Disappointing Stay The halls of the property smelled of smoke on all levels and in the stairwells even though it was advertised to be smoke free. We stopped for the night after driving nearly 1000 miles and just wanted a good night's sleep on a comfortable bed. Unfortunately we didnt get that as there must be no insulation between floors and the group above us had a child that ran back and forth in their room for hours and we heard every stomp.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
There is no ice machine, only one entrance/exit, the walls/floor are very thin and you have to pay extra for everything (linen "exchange", dishes for the kitchenette, etc). There are also roaches and when I notified the front her response was "pest control" won't be out for a while. There is no pool nor an access to a pool although it was listed as such.
Business response:
We apologize that you did not enjoy your stay with us, Mari. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Maintainance man came in while I was sleeping. Forced himself in, didn't knock. Froze all night because heater broken and no one came to fix. Front desk staff rude and ignore you because they have their friends by the front desk. Maid also came in to clean room while I was in shower because she thought I checked out. Staff was mean and yelled at us when we told them about workers walking in and broken heater. Sheets had stains. Found underwear under bed and baby bottle under bed too. Rust in shower. Curtains let alot of ligh... read more
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Claud. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - West
How is Extended Stay America Select Suites - Oklahoma City - West rated?
Extended Stay America Select Suites - Oklahoma City - West has a 3.4 star rating with 701 reviews.
When is Extended Stay America Select Suites - Oklahoma City - West open?
Extended Stay America Select Suites - Oklahoma City - West is open now. It will close tomorrow at 12:00 a.m.