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Extended Stay America Select Suites - Oklahoma City - West
- Hotels
- Oklahoma City, OK
About this business
Location details
4300 W I 40 Service Rd, Oklahoma City, OK, 73108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I can't rate the hotel because they overbooked and gave my room to someone else. That didn't stop them from charging my card. Their solution? Send me to another of their hotels forcing me to backtrack and in a less desirable area. I went next door to Comfort Suitrs and got a great clean room with excellent service. On the up side, Hotels.com Paid for the room and Comfort Suites gave me a refund.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Hotel was overbooked and we had no room to stay in! Never even was offered a refund! Worst service ever!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Would not stay here again Upon check in staff was preoccupied with their own conversation. "No pets" policy is a joke - dog walking down the hall when we entered, dog right outside the door when we left. Walls were paper thin, could here TV in next room quite easily.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Not a good stay Room was not clean. Sheets were dirty, old food in refrigerator, bad smell, someone beat on neighbors door every hour for four hours from 3 Am to 7 Am
Business response:
We are sorry that you encountered what could be considered a less than stellar stay. Please feel free to reach out to me, the General Manager so that you may feel resolved in this matter. Sincerely, Sherice W.
One nite visit Horrible prison like atmosphere from check in to corridors! Total lack of welcoming touches or decoration. Pathetic bath accessories! Also, very poor sound insulation between rooms and corridors. Couldn't wait to get out of there !!
Business response:
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Better Choices Nearby This is as low-frills as you can get. They don't even have what I would consider a lobby; just a counter, and if you're lucky there'll be someone behind it. The room had a full kitchen which was interesting because there were no pots/pans, or utensils, plus I couldn't see spending more than one night here. Also, there is a family fun center right next door and the go-kart track was on our side of the hotel so you could the constantly repeat track instructions, as well as the go-karts...it wasn't real lo... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Gross I booked the airport location. They over booked and moved our reservation. Room had food wrappers under bed.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sherice Watson General Manager
Overbooked my reservation days in advance. Sent me to another location and they were overbooked and didn't even know I was coming. Sent me one 45 minutes away and they were overbooked. Pathetic service
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sherice Watson General Manager
Horrible staff The front desk had horrible I would never recommend this hotel to any one.
Business response:
Dear Valued Guest, Please accept our apologies in regard to your perception of the staff. We have undergone a management change and welcome you to return anytime you are in the Oklahoma City area. Your opinion is valued and we take all feedback into consideration, negative and positive to use as effective training for our staff. Thank you kindly, Sherice W. General Manager
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - West
How is Extended Stay America Select Suites - Oklahoma City - West rated?
Extended Stay America Select Suites - Oklahoma City - West has a 3.4 star rating with 713 reviews.
When is Extended Stay America Select Suites - Oklahoma City - West open?
Extended Stay America Select Suites - Oklahoma City - West is open now. It will close tomorrow at 12:00 a.m.