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Extended Stay America Select Suites - Oklahoma City - West
- Hotels
- Oklahoma City, OK
About this business
Location details
4300 W I 40 Service Rd, Oklahoma City, OK, 73108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE EXPERIENCE When I made the reservation online, by accident. Check in wasn't until HOURS LATER but I made it with the intention on checking in right away. The hotel would not let me and my family check in early since the reservation was clearly a mistake and I misunderstood the times and I am STILL waiting on my refund. We spent a decent amount on a room we never got to check into because we were not about to sit in the car for hours and hours. Expedia did a terrible job at talking to the hotel and the hotel was not ... read more
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Sherice
Wow. That’s all I can say FILTHY ROACH INFESTED, STINKY, and NASTY. Booked 19 days, on second or third day had family emergency and had to leave. NO REFUNDS. I was promised that management would contact me within 24 hours concerning a refund... not a peep. The place made my skin crawl. NEVER AGAIN. I am honestly being un-biased, and open about this horrific place.After the emergency, I came back to town, I took my money elsewhere, and vow to NEVER set foot in that THIEVING, GREEDY, BUG INFESTED, place again. Even the bedding... read more
Business response:
Mr. Joel I appreciate your feed back, I'm sorry we fell short of the great service we strive to provide, receiving your feed back will train us to provide better service and facility for I guest. I hope one day you will give us the opportunity to provide you service again to regain your trust. Sherice
Dump Checked in and there was no towels in my room, and its a non smoking hotel but every morning all you could smell was weed and cigarette smoke in the hole building.
Business response:
Dear Cody, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sherice Watson General Manager
Business response:
Thanks for your feedback.
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Use to be nice but not NOW! I have stayed here many times since this was opened and this was the worst experience since starting, I was very impressed but not now. Almost no place to park and many vehicles remained in one spot for the complete 2 weeks I was there and obviously broken down. I was told I could not have my weapon on site even if I was a concealed carry lic. holder, It was not clearly marked on the entrances in violation of state law. I complied no big deal but be aware, Air conditioner in my room had to be turn... read more
Business response:
Dear Valued Guest, We are saddened to find that your stay was less than stellar. We strive to provide the best possible service to each and every guest and it is apparent that we failed in this situation. Please reach our General Manager in the future so that we can ascertain that you feel resolved in this issue. Thank you for taking the time to respond to our survey in earnest. I know sometimes it can be hard to deliver news that is unsavory. We will definitely take your words into consideration while training. Thank you... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - West
How is Extended Stay America Select Suites - Oklahoma City - West rated?
Extended Stay America Select Suites - Oklahoma City - West has a 3.4 star rating with 713 reviews.
When is Extended Stay America Select Suites - Oklahoma City - West open?
Extended Stay America Select Suites - Oklahoma City - West is open now. It will close tomorrow at 12:00 a.m.