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Extended Stay America Select Suites - Oklahoma City - West
- Hotels
- Oklahoma City, OK
About this business
Location details
4300 W I 40 Service Rd, Oklahoma City, OK, 73108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware This was the worst hotel I have ever stayed at. The staff was less than helpful. The smell of the hotel was beyond awful. People running up and down the halls banging pots and pans like a frat house. Horrible. Don’t recommend.
Business response:
Dear Guest, We apologize for any inconvenience that you may have incurred while staying at our establishment. We will immediately deal with the issues you mentioned in your comment. Hopefully in the future you will give us another chance to redeem ourselves. Sincerely General Manager
The roaches and the weird smell in the kitchen is enough for us to not return.
Business response:
We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Worst Hotel I have ever stayed in Room was infested with ROACHS when we arrived. Front was of no help. General manager on Monday was not very nice or cordial informed me that someone had lived in that room for six months and they were having an issue with the roaches only comp this one night unfortunately with everything in town we had nowhere else to stay would not recommend come in this to anybody. Already have reservations for next year's Oye much better Hotel even though this was only built in 2015 it's more like it was ... read more
Business response:
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Below average Stains in the bed sheets. Strong bad smell. They don't allow early checkin and they don't have reception so I had to wait in my car for two hours
Business response:
Thanks for your feedback, sorry we failed to provide you the excellent service that we strive for.
Business response:
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sherice
No amenities. No coffee on premises. Had to go to Courtyard across the street to get coffee in the morning!
Business response:
I do apologize that we fell short of giving you the best experience we could offer. We do offer coffee behind the desk after 7am daily if you on property after this time.Thanks for your feedback and we will work harder at making our properties the best choice. Sherice
No frills This is an extended stay hotel with a small kitchen in each room, but they do not provide any cooking or eating ware. They will sell you a single place setting that also includes a pot and skillet and cooking utensils for an additional fee. If two people are in the room, they have to buy two sets. Other brand extended stay hotels provide these. No facial tissues - can be purchased for additional fee. No hand towels - none available. No coffee maker in the room - available for borrowing(?). These are standard in eve... read more
Business response:
Hey Jeff, thanks for the positive post about our property, but I do apologize that we fell short of giving you the best experience we could offer. Thanks for your feedback and we will work harder at making our properties the best choice.
Never Again Travel a lot for work. Worked all night and all day. Checked in for sleep. Room right next to a late night Go Cart track. Tossed two hours.Great guy at front desk, Clarence, helped, moved to another room. Just got to sleep. Knock on door, had to change rooms for unknown reason. Slept, Got up with time sheet due. No internet, since I booked with Epedia they had checked me out, way before check out time, couldn't help, offered to sale me internet if I paid for another night, Plane to catch,, Late papers for the off... read more
Business response:
I'm sorry about your experience with the internet, for having to move rooms for unknown reason. we will work hard to fix the problem
Roaches everywhere and in everything Staff knows and just does not care. Towels not washed and beds dirty. Should be turned in to health services.
Business response:
Dear Maribel, We apologize for the experience you have encountered at our hotel, we will work hard the correct this problem. Sherice
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - West
How is Extended Stay America Select Suites - Oklahoma City - West rated?
Extended Stay America Select Suites - Oklahoma City - West has a 3.4 star rating with 713 reviews.
When is Extended Stay America Select Suites - Oklahoma City - West open?
Extended Stay America Select Suites - Oklahoma City - West is open now. It will close tomorrow at 12:00 a.m.