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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We was told that we were not welcome and I was bard and band we was not welcome there too so we don't know what we did
I changed my check-in date through EXPEDIA from Aug 1 to Aug 2 check-in and received confirmation. I had prepaid for it using my reward points... When I arrived, they had no record and I had to pay for the full price out of pocket... During the night someone tried to break into my van and messed up the out locks on two doors... I would like to receive my reward points back... There doesn't seem to be a way to get help from a person and the hotel was no help at all... Horrible experience and a gross hotel.
Photos show kitchen stocked with supplies to cook, no notice that you have to purchase items to cooks for $39.99 & a plate set for 1 person is $19.99.
Business response:
Dear Penny, Thank you for sharing your feedback. We understand the confusion and apologize for any inconvenience this may have caused. In our Select Suites locations, kitchenware and cooking supplies are not included in the room rate. They are available for purchase at the front desk. This helps us ensure each item is clean and ready for individual use. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences. Sincerely, Hot... read more
This property was not to my liking at all. It’s a pet friendly place, but was assured at check in that the rooms are all deep cleaned after a pet’s stay. Our first room had pet hair on the floor with dust on the floors. The room was not clean and smelly. See the pictures. I asked for a refund and was denied. Messaged Expedia for some kind of support. Expedia’s chat was not able to give me a refund but provided online credit. We got moved to another room, where there was a box of opened ice pops left behind. We asked to move ... read more
Business response:
Dear Summer, We’re truly sorry your visit left you feeling this way. The state of the room you described is deeply concerning, and we understand how frustrating that must have been for you. It’s clear that our efforts to make adjustments fell short, and we regret any discomfort this caused. Your feedback is taken seriously, and we will take the necessary steps to help prevent such situations from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.... read more
One problem after another from housekeeping to broken doors & a staff person unable to solve any problems. We were lucky to get a bar of soap & a roll of toilet paper literally. The place was barebones & not clean. The staff person’s response when we discovered the kitchen area still had food debris in the kitchen area was that “housekeeping was gone for the day”. And, she had no other room available. I suggested she call her manager & have him/her come in & clean it up. She then texted the manager, we waited & the manager g... read more
Business response:
Dear Lynne, Thank you for staying with us and sharing your experience. We sincerely regret the multiple inconveniences you encountered during your stay, including cleanliness issues and unresolved maintenance concerns. It is disappointing to hear that our team was unable to provide timely solutions or suitable accommodations to meet your needs. Your feedback highlights areas where we must improve to ensure a more comfortable and respectful environment for all guests. We appreciate you bringing these matters to our attention ... read more
The staff was friendly. However, the hotel reeked of weed. The bedsheets smelled of weed as well. I left after realizing that sleep wasn't going to happen.
Business response:
Dear Diana, Thank you for your feedback. While we’re pleased to hear that our staff made a positive impression, we apologize for the odor issues you encountered. Providing a clean and fresh environment is essential, and we’re addressing these concerns with our housekeeping and maintenance teams to prevent future occurrences. Your experience is important to us, and we are committed to making improvements. We appreciate your input and look forward to welcoming you back for a more pleasant stay.Sincerely,Hotel Management
The bed was to small and chairs
Business response:
Dear Noemy,Thank you for your feedback. We are sorry to hear that the size of the bed and chairs did not meet your expectations. Your comfort is important to us, and we regret falling short. We will review your comments with our team to see how we can improve. We appreciate your input and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.