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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sink was flooded and was never fixed, service can be much better
Business response:
Thank you for sharing your feedback. We are terribly sorry that there was an issue with a sink that was not addressed. We will review this with our maintenance team for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
This the worst experience coming from out of town. I arrived early room wasn’t clean housekeeping cleaned within 15mins it couldn’t been sanitize and deodorizer. The noise the dog smell is ridiculous the front door is unlocked safety is definitely a issue. This property needs to do better. I wish I could’ve got a refund I was only there for a week but I’m visiting til July 30
Business response:
Hello, Chaunda. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
It was dirty and not well maintained
Business response:
Thank you for taking the time to review your recent stay at our hotel, Lynnette. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
We were out in a room that had not been cleaned and had a pile of dirty sheets on the bed, switched to a different room and the bedside table was broken and the remote to the tv didn’t work so they brought up another remote for us to program to the tv.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The room was very dirty, blinds were broken, and there was no tv remote.
Business response:
Thank you for providing us with such essential feedback that will help us improve, David. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Don’t stay here! My room was dirty. There was dirt on the floor, there was dust on the counters. There was a fluid stain on the dust cover on the bed. There was a urine streak on the wall. When I asked if someone could clean my room or change rooms I was told someone could clean it tomorrow or we have a broom and a mop you can use.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Rani. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
During check in the maintenance man said our room number out loud at least 3 times in a full lobby. The woman during check out was amazing and extremely professional, absolutely loved her. Floor was sticky in the room. After our show we came back to our room and it smelled like urine and BO and we even contemplated leaving immediately. The towels also smelled like urine.
Business response:
Hello Darla. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.