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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never ever ever stay here. Awful!! No night staff for check in. Even though I had called earlier in the day to let them know I was going to get there late, the maintenance guy didn't want to come to check me in. He had to drive from someplace, so not on site. He did come to check me in, but refused to let me read the documents I had to sign to check in.. wouldn't give me the key card unless I signed. 🙄 When I got to my room, it hadn't been cleaned at all. So I called down to the operator and he tried to have the maintenance... read more
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This place advertises itself as having "a full kitchen." Yes, it had a stove top, refrigerator, microwave and sink - but NOT ONE SINGLE utensil, plate, cup, pan, or anything else. Not even a coffee maker. There were two ice cube trays in the freezer - probably left by someone else. There was no hair dryer, not even a bedside lamp (the only light was the overhead ceiling). I will never stay in Extended Suites America again!
Business response:
Dear Shannon, Thank you for sharing your experience. We apologize for the inconvenience you encountered during your stay. While our rooms are equipped with basic kitchen appliances, we understand the frustration of finding essential items missing. We strive to provide a comfortable and well-equipped environment for our guests and regret that this wasn’t your experience. Your feedback is valuable, and we will work to improve the amenities and ensure they meet expectations. Sincerely,Hotel Management
People loitering in the parking lot watching everything you did. I did not feel safe and left the hotel and checked in to a new one. Would not stay here.
Business response:
Dear Brandon, We deeply regret the uncomfortable experience you had at our hotel. We strive to maintain a safe and secure environment for our guests, and we are sorry for falling short of this promise. We take your concerns about loitering and safety seriously and will review this incident to ensure the well-being of all guests. Please know we're committed to making things right and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Check in was quite easy! No problem there. The problems started after check in. The entire hotel has a horrible smell throughout. I mean it reeks! It is also very dirty! Had dead bugs under the tv stand! No table lamps. Kitchen is useless, no plates, silverware, glasses, absolutely useless! Office was supposed to open at 9 am. Didn’t happen. Met a gentleman in lobby at 9:15 am who had been there since 4am, trying to check in! They have a phone in the lobby your supposed to use for after hour help. KNOW ON EVER ANSWERS! DO NO... read more
Business response:
Dear Mark, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope y... read more
The place have the worst service We got there after 11pm no attendance had a sign to use the phone and call this number for assistance so we did after we hung up we heard the phone ring behind the counter then guy pulled up the counter door it's it's seems like why your we checking in so late. Then in the morning the counter door was closed again we call again got hang up on so we slide the room key underneath the counter door and left.
Business response:
Dear William, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in and out, and we hope you will accept our sincere apology. This is different from the typical feedback we receive about our associates and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again.We hope you will c... read more
I went to check in at the property at 10:45 local time. The check in area was closed, closed at 10:00 pm. Signage told me to call 500 on the lobby phone. I did and was told that it would be 30 minutes for someone to get there to check me in. I left and checked in at a nearby property.
Business response:
Dear MARK, Thank you for the feedback. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We hope to have the opportunity to host you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.