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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Room was not clean
Business response:
Thank you for letting us know about the issues with cleanliness, Angela. Your feedback helps us get better. We will look into this issues and hope to resolve it efficiently and accurately. We do hope that all your future travels are wonderful ones.
Horrible management. This place is a flop house for lots of people. Dogs barking from rooms, management is very aggressive if you complain. Had to call the police on the neighbor room. Some People working here are living there as well as some of the people who work at the gas station across the street. Want coffee? You have to buy a coffee pot from them. Want anything? You have to pay for anything including new sheets or towels. This place has a history according to the police as they were there many times while I was there.... read more
Business response:
Thank you for sharing your experience, Jerod. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address these issues with the property directly. We do hope that all your future travels are wonderful ones.
What can I say about this property? Well, first of all, this property is not a hotel, and does not treat guests with respect. 1. Cockroaches in bathroom 2. Shower/tub was unstable - felt like it would break. 3. Floor of unit was dirty and sticky. 4. Staff called police on me saying my daughter looked afraid. She was not afraid. The serious look on her face was of disgust because of the place we were staying. Omaha police was super nice, though. 5. NO COFFEE Highly recommend you stay away from this horrible property!!!!
Business response:
Hello David. Thank you for allowing us to host you, but we apologize that your experience was not the exceptional one that we intended for you. Our team works hard to exceed your expectations, and we can't apologize enough for the issues that you encountered. We are always looking for ways to improve and will use your feedback to do just that.
Stay Away The Caucasian young man was friendly and courteous. The black lady was never at the desk and very of no help when she was at the desk. My stay was cut short and I requested a refund for remaining the remaining week on my reservation and was denied. They kept $600 that rightfully belongs to me. So now I have to waste time and money to take this establishment to Small Claim's Court.
Business response:
Hello Cedric. We hate to see that this was your experience as we strive to deliver exceptional customer service to all our guests. Regarding the refund, we are so sorry if you were not aware of our no refund policy prior to your arrival. We work hard to be transparent with this policy on all booking sites, along with the paperwork that you sign. We apologize if this caused any kind of inconvenience but hope that your future travels are wonderful ones.
They were rude about my dog. Every single door no matter the entrance was not secure anyone could walk into to the building at anytime. The property inside and out was not very clean it smelled terrible and there were a few tailgate parties in the back parking lot they left empty alcohol bottles laying in the yard it was there for days. When I got there my tv didn’t work took them three days to come fix it they did end up fixing it but you have to stand up by the tv to change the channel because the box on the wall is to far... read more
Business response:
Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the issues that you experienced at our hotel. We never want your time with us to be less than perfect and are so sorry that we failed to create the exceptional experience that we intended for you. We are always looking for ways to improve and will use your feedback to do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
Horrible customer service The hotel staff was rude and unaccommodating. Even though our card was charged and we had a confirmation they claimed they did not and wouldn’t offer to help. And on top of that they are refusing to give me a refund and we did t even stay.
Business response:
Thank you for taking the time to share your feedback, Jennifer. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.
This is a very bad place to stay. It is extremely dirty inside and out. There where mounds of trash all over the outside of the building. The entire building smelled like weed. I would not recommend staying here.
Business response:
Thank you for reviewing your stay, Andrew. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Terrible service for me and my service animal ! I want a refund !
Business response:
Thank you for taking the time to review your recent stay at our hotel, Colton. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
If they give you a room on the ground floor good luck. All you will hear is kids running around and the sounds of people moving furniture at all hours of the day. When you walk down the hallway it always has a new bad smell. The parking lot is to small and you are bound to open the door and run into someone smoking. The room was okay having a stove top was nice for cooking but almost everyday I had to kill a roach or two in my room.
Business response:
Thank you for your review, Christian. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.