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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Maybe my expectation that it be like a regular hotel was off. This is a working man’s option for a cheap place to stay for a week or more; zero frills; not a “nice hotel.” Serves its purpose for certain needs - not what I expected for our needs.
Business response:
Thank you for reviewing your stay at our hotel, Ellen. We hate to see that our hotel did not meet your needs. We would love another chance to show you a better experience the next time you are in need of a simple and basic stay. We wish you nothing but safe and happy future travels.
Very disappointed at this location. Building doors not secured at all all entry doors were broken, you didn’t need a card to come into building. Very unsafe. Stairwells and elevator extremely dirty. Not worth the money we spent for the week.
Business response:
Hello Ronilynn. Thank you for your honest feedback and thoughts. We are disappointed to see that we failed to satisfy your expectations. Thank you for your highlighting the areas that deserve our attention. Best wishes in your future travels.
Dangerous
Business response:
Thank you for sharing your rating with us. The safety of our guest is top priority and we can't apologize enough for any safety concerns that you had during your visit. We can assure you that we will communicate this with our team so that we can review our security protocols and make it a more comfortable experience for all our future guests.
The main hall and elevator were grossly dirty. The room was better but still had dried soap on the sink from the previous guest, crumbs in the kitchen sink, sweat spots on the tables, etc. There was only one glass and no shampoo. The check in lady was nice and came right away when called. There was a barking dog until after midnight.
Business response:
We appreciate you taking the time to share this experience with us, Steve. Please accept our sincerest apologies for the cleanliness was not up to par. We also hate to see that you endured noise issues and that our amenities failed to satisfy your expectations. Please know that we are always looking for ways to improve the level of service that we provide and we will work with our team so that we can avoid these issues in the future. We do wish you all the best in your future travels.
Nunca limpiaron la habitación cuando les dije me contestaron que no , la entrada olía a baño de carretera orina, el desagüe de la bañera estaba tapado lo reporte y no hicieron nada, no lo recomiendo
Business response:
We appreciate you sharing your experienced with us, Victor. It is extremely disappointing to see that you encountered issues with cleanliness and customer service. These are two areas that we take pride in and we can't apologize enough that this is not what you received. We will make sure that we review these concerns with our housekeeping and front desk team so that we can improve in these areas moving forward. We are so sorry for any inconvenience that this created and we hope that your future travels are both comfortable ... read more
It was terrible
Business response:
Thank you for taking the time to review your stay with us. We are so sorry that you did not enjoy your time with us, Kenya. Our main objective is to create an at-home like experience for all our guests and we are so sorry that this did not happen for you. Our team will continue to work to improve the level of service that we provide for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay, Lauren. We are disappointed to see the lower rating and are so sorry for any issues that you experienced during your time with us. We hope to have another chance to show you a much better experience the next time you are in the area. Best wishes in all your future travels.
Hotel was dirty! Like maybe they don’t have people that sweep the floors or look under the bed. But for the price I paid I should have known it wasn’t going to be great!
Business response:
Thank you for your review and comments, Cassie. We certainly can understand your frustration when your stay is met with cleanliness issues. This is not the experience that we want you to have and will make sure that we address your concerns with our housekeeping team for immediate action and resolve. We hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.