Extended Stay America Select Suites - Omaha - Southwest

Stephen M 

on BBB

6 months ago

I decided to do some laundry. Let me ask you: how much money could charge you to wash or dry clothes that would make you angry? I mean spitting mad? I think *** did a survey and discovered the number which is --- wait for it -- FIVE BUCKS. Yup, and for s*** equipment that was mostly broken. The office told me to "call the number" if there was a problem with the laundry. Every machine did indeed have a phone number and a complicated code ID (think Canadian postal service for the confusion level). But there were machines marke... read more

D. k. 

on BBB

9 months ago

My company that I work for book me in this godforsaken hotel first of all Im ************************************************************************************************************************************ theyre going to clean the room every week which they dont do Then theres cockroaches in the hotel room and the girls at the front desk besides play games with the entry cards so when I get to my room, the cards dont work. I have to go back downstairs. This has happened several times now so today after a long day work, ... read more

Ray B. 

on BBB

11 months ago

Checked in on JUNE 16, 2025 **** #*** around 11 am, sign paperwork and on this paperwork it states in bold larger print "NO Open Flame/Smoke - $300.00 Fine. On the front doors are stickers stating this is a smoking free zone, "smoking 100 feet from entrance. Yet when my daughter and I returned later this day to begin to bring our belongings not 5 feet from the door was a guest smoking weed and no one there to stop them. Again much later that night not only was there guest standing within eyesight of the no smoking sign there... read more

Sean S 

on BBB

a year ago

Don't stay at this hotel, the people that run the front desk and the property manager have no idea what they are even doing, I got several different amounts that I owed from the time I checked in to the time I checked out and when a close friend was going to help me pay for the 2 of the nights that I had stayed there for 3 weeks, they told him I was ok for 2 nights, about an hour later the property manager called and was threatening to ban me from renting with them again because according to her I didn't pay, even though my ... read more

Nanci C 

on BBB

a year ago

We stayed at the Extended Stay in ***********- they should be required to post that most of the rooms are used as long term housing . Although there is not supposed to be any smoking allowed people live here and so if they are smokers they smoke in their rooms. There were roaches in our room and the smell of smoke coming in through the bathroom vent from the room next door. We reported this to the front desk and all they said was thanks for letting us know. At over $150/night one would expect so much more! 

Diana B 

on BBB

a year ago

I was charged for 2 nights stay via priceline. When I got there, was told I could not have the room and my reservation cancelled ,and I was told would have money refunded in 3-5 days. This was because my husband's wallet disappeared during the year he was in & out of ******************* I only had photo in my phone. So I told the desk clerk I would stay and he'd come back in am after we got him a newicense. She told me no, she'd already cancelled the room and refunded money. No refund ever given. I was charged $********** ni... read more

E. H. 

on BBB

a year ago

Extended Stay hotel in *************************** is a c*** hole. The place is dirty and unsafe. One of our friends was assaulted there in the presence of children. We complained but they won't respond back. What a joke! 

Nicholas S 

on BBB

a year ago

Bed bugs, dirty, greasy rooms, mold and poor service. No response from customer service. 

Keith R 

on BBB

a year ago

Had a very good stay at the hotel, could use a better breakfast