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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disabled Veteran and Church Minister Vehicle Vanalized and parts stolen with in first week of ownership. ** disabilty and service animal rights and Accommodations until lawfully denied and Veteran harassed. And Threatened 4 times.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.
They kicked us out of our room because we would not give them documentation for a service animal. By federal law we are not required to documentation for a service animal. This is protected by the **** The front desk clerk ******** is the one that has kicked us out for following the federal laws.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have had. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
FALSE ADVERTISING! I called the customer service line to get a resolution to their deal that states you can get 50% off if you stay 30 days or longer. Well, you can only book 21 days max at any location in *******************. The customer service agent verified that this deal was still in existence and said all he could do was send my complaint to the manager at the location. I let him know I had just spoke with the general manager at the front desk who suggested I call corporate. I told the agent I would escalate this comp... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
FALSE ADVERTISING! I called the customer service line to get a resolution to their deal that states you can get 50% off if you stay 30 days or longer. Well, you can only book 21 days max at any location in *******************. The customer service agent verified that this deal was still in existence and said all he could do was send my complaint to the manager at the location. I let him know I had just spoke with the general manager at the front desk who suggested I call corporate. I told the agent I would escalate this comp... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Stayed at **************************************************, near airport. TV, Microwave did not work, faucet in bathroom and generally bathroom was disgusting. I called guest relations, sent email with pics attached. Aparantly the manager of the property said all was in working order. I am taking it up the chain, but would advise anyone to NOT stay in this property. The management is not to be trusted and corporate so far does not really seem to care.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Stayed at **************************************************, near airport. TV, Microwave did not work, faucet in bathroom and generally bathroom was disgusting. I called guest relations, sent email with pics attached. Aparantly the manager of the property said all was in working order. I am taking it up the chain, but would advise anyone to NOT stay in this property. The management is not to be trusted and corporate so far does not really seem to care.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
People are throwing parties and blasting music while youre trying to sleep, people on the upper floors sound like theyre running marathons, slamming doors shake near by rooms, theres drug paraphernalia littered on the ground and the smell from people constantly smoking weed in the parking lot seeps into your room. Its shocking that this place hasnt been shut down.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
The hotel is a "dump." It should be called the "Hillbilly Hilton." It is full of drug addicts and ********** people. Half of them are MAGA and not friendly to non-white travelers. The manager and district manager have serious problems and exhibit unprofessional behavior. My trouble started when I went to ask for change one day. I turn my loose change from lunch and gas purchases into dollars. I always gave all quarters or a mix of other silver pieces. I was told by **** the manager that I needed, "To take my money to the ban... read more
Refusing to allow only me to upgrade to a suite in this hotel, with NO explanation. Taking a month and a half to call a plumber to fix my toilet and making me run all over this hotel to use the bathroom at all hours of the day and night. All the while I am paying this hotel 2k a month. My sink finally got fixed after a year of being broken, all the while your GM has done nothing. 2. Forcing me to escalate a simple room upgrade to corporate. Corporate approving my room upgrade, then forcing me to wait 2 months to upgrade to t... read more
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 2.8 star rating with 979 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.