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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Prison Camp This hotel is not as advertised. There is no lobby, when entering, you are in a hallway between the entrance and a locked door, with a heavy glass partition window as the check in desk. This is more reminiscent of entering a police station or courthouse than a hotel. Front desk services are only until 6PM, no one is on staff, you have to call a specific code for any help after the desk closes. The rooms are sparsely equipped, and in poor condition. My floor was gritty, and the sheets were not clean. Without secur... read more
Business response:
Thank you for your detailed and candid review, Robert. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and cleanliness and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
we had a place to cook meals ,but was provided no way to cook them with.so we spent extra money buying cooking supplies we did not plan on, staff was rude about the service dog we had with us , (not happy about the questions)
Business response:
Thank you for taking the time to review your stay at our hotel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We are so sorry for any inconvenience that this created and wish you all the best in your future travels.
Walls are very thin. I could hear entire conversation next door. They warn you of this after booking. I also had cigarette smoke come into my room during the night, but I don't know where it came from.
Business response:
Thank you for your feedback. We are so very sorry to that you did not enjoy the exceptional stay that we intended for you due to the issues with the noise levels and offensive odors. Our super friendly and helpful staff work really hard to address these issues immediately. We can't apologize enough that this did not happen for you during your time with us. We are always looking for ways to improve and will use your feedback to help us improve the overall guest experience. We hope that your future travels are wonderful ones.
More of a transitional housing building The rooms are very clean and cost effective. Stayed here because the person I was traveling with was on a limited budget and we had two rooms. Sparse, no lamps, nothing on the walls, almost like a prison room. They are clean and comfortable.
Business response:
Thank you for the compliments on our super clean rooms, Gary. I'm sorry our hotel wasn't quite what you expected for amenities. We hope you'll think of us the next time you need a basic, affordable stay.
Business response:
Thank you for your review. We are so sorry that our accommodations failed to exceed your expectations. We hope you give us another opportunity to show you our improvements the next time you are in the area. We wish you all the best in your future travels.
Filthy and smelled like cigarettes. Terrible customer service.
Business response:
Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and customer service. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels
The beds are uncomfortable and the staff at the front desk had the doors closed before their hours of service closing time. Had to use a phone to call someone to get room keys.
Business response:
Thank you for providing this feedback. We are so sorry for the issues that you experienced with the bed and also our limited front desk hours. Since we are more of an extended stay we offer limited front desk hours unlike most hotels. We are terribly sorry that we failed to exceed your expectations in this area, but hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for staying with us. We are glad our accommodations met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.