Extended Stay America Select Suites - Omaha - Southwest

Lavasia S 

on BBB

5 months ago

My family and I are currently temporarily displaced and experiencing homelessness, and we have been staying at this hotel as part of our efforts to secure safe and stable shelter for our children. On December 5, 2025 at 12 pm we were ordered to leave the property without cause, despite having the funds to pay. Me and my family have followed hotel policies, and caused no disturbances during our stay. The General Manager, Chad Hambric, refused to accept our payment to continue our stay and gave no valid explanation. This decis... read more

Nancy T 

on BBB

5 months ago

This hotel does not change all the linen for new guests. They only change the sheets and pillow cases. They put the brown blanket and the white coverlet back on the bed that the previous guests used. They only change the blankets if they have stains on them. This is very unsanitary and disgusting. 

Quoc D. 

on BBB

6 months ago

Unfortunately, a very bad experience. Dogs barking throughout the night, dirty floors, clogged sink and toilets. They will move you around to other rooms but will likely find something wrong with the next rooms. Front desk can be very rude when they are not tolerable. Workers will work in the middle of the night. No help is needed when you file a complaint because they will throw your complaint in the trash. There needs to be a way for them to fix these problems. Maybe get authorities involved for neglecting pets. Or get OSH... read more

Amanda B 

on BBB

6 months ago

BEDBUGS- I was traveling from **, and stayed here for a week. During that week I was bit by bed bugs, which Im allergic to, had to move rooms multiple times, the last room, the door didnt even work, you had to use something in the door to get in. Roaches and bugs everywhere. Not clean, they did comp me a room for 2 nights, but that is not sufficient. They had no care in the world that I missed work and appointments because of this and am in pain. They kicked me out because I complained and asked for a refund after being bit ... read more

Darlene J 

on BBB

6 months ago

Cracked, scam extended stay customers for money by locking them out and asking for mo ey for nights the couldn't stay due to lock out. They gave my daughter who has stayed there over a month a verbal agreement to pay them on Friday ( her pay day) then locked her out on wendsday.. she had just started a new job and they agreed to give her a couple days to pay. Soon as she left out to work they locked her things in room. Now they want her to pay for days that they locked her out. Inhuman and unfair. Either you gonna play good ... read more

Joe T 

on BBB

6 months ago

Went outside to vape and took a **** right when I walked out. Manager asked me to step away which i already was. I told her that Ill just stop smoking because she said it with an attitude. The next day I go to extend my room and she said she didnt like the way I spoke to her and I responded that I didnt like what she said to me. She then said I needed to go and couldnt extended my room. 

Rhonda H 

on BBB

6 months ago

Im at the ****************** location and the manager ***** checked me out before and check me back in under a different name and billing address. Which the billing address was a address to there location that in ************. I never been to extended stay in ** so why is my invoice saying this and by him checking me out messed up my rates I payed 508 dollars the first month I been here 6weeks and I know i made a reservation every week. And they're all in my ****** calendar so I don't understand why he would check me out whe... read more

LAURA H 

on BBB

6 months ago

We booked a King Room with Sleeper Sofa. The room was advertised as being fully equipped. When we arrived the door looked like it had been kicked in and the room was dirty with no kitchen supplies, toilet paper, enough towels or bed linens for the sleeper sofa. The night manager ran around finding us supplies. When it was time for bed, the sleeper sofa had no mattress and the night manager could not be found. The next morning the toilet would not flush.When we went to check out the hotel the staff would not refund the $40 fo... read more

Nicole A 

on BBB

6 months ago

I stayed at an Extended Stay America where the General Manager had a problem with dogs. Its supposed to be a pet friendly hotel. I have 2 service dogs that I brought with me and even though we disclosed during check in that we have 2, she said we only disclosed one and not as a service dog, but as a pet. She even accused me of hiding one dog even though when I spoke to her in person, both were with me. I had also interacted with the staff at the front desk and saw both of my dogs and didnt mention anything even when they pul... read more