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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty shower no soap or shampoo in the bathroom 1/4 roll of toilet paper and no shower curtain
Business response:
Oh no! I'm terribly sorry for these great disappointments. Thank you for letting us know so we can address this immediately.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
I checked in at 3 in the morning. Had to wait for an attendant , not really a problem. Its 3 in the morning, But. They sent me to a room that was unmade up. The bed had been slept in. GROSS. I was too tired to make a fuss and get the attendant out of bed again. They did give me a new room in the morning. Also the vending machines don't acept cash, charge $1.50 to use credit. Both luggage carts all tires are flat.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience with this, the vending machine, and luggage cart. We wish you well in all your future travels.
Check reviews before staying here The place is not clean, the bed was uncomfortable. Informed hotel personnel and no action taken by them to sweep dirty floors. Noisy place, will need to run fan for white noise. My first and last stay.
Business response:
Thank you for taking time to review our hotel. I'm so sorry we did not make a more favorable impression on you during this stay.
Unable to use the laundry for 3 days. Went to new job in dirty clothes. Didn't like the drunken party outside the back door compleat with loud music. Hotel management had to be aware of it.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Looks good on outside, but bad on inside First off bedsheets had stains on them. I called front desk and they said you can come get fresh sheets. The maid service never came to clean room nor change out towels or sheets. There are signs about 24 hour cameras, however the hotel has no security cameras. I found that out because my car was vandalized. I will never stay here again.
Business response:
Thank for you taking time to leave us this feedback. I'm so sorry to hear about your disappointing stay. This is not what we intended and we hope your future travels are excellent ones.
All of the staff were very helpful and pleasant. However, the noise level was crazy!! The people next door allowed their 13 and under children to stay in a room next to theirs. They slammed the door constantly sometime 20-30 times in an hour. The parents themselves acted like they were entitled to disturb everyone on the floor. If for not this it would have been a 6/10 stay. extra pay is required to change linens, towels and for another roll of toilet paper.
Business response:
Oh no! I'm so sorry to hear this and apologize for the noise you experienced during this stay. Thank you for taking some time to let us know. We hope your next stays are much more peaceful.
10 days and no cleaning in the room. Elevator super dirty. Smells like weed all the time.
Business response:
Thank you for your feedback. We do include twice a month room cleaning in the rate but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping. I'm so sorry that part of your stay was disappointing.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.