Extended Stay America Select Suites - Omaha - Southwest

Amanda K 

on BBB

4 months ago

Rags and towels are dirty, door doesn't properly lock, no shampoo and soaps, no iron and ironing board, facial or Pubic hair on sink and in sink and around toilet lid add in the front desk lady told us to figure it out when we asked where best to park and trying to find a spot to park we got stuck and as I was trying to get our 7 week old baby from the vehicle where we were stuck i slipped and twisted my ankle. There's no breakfast no gym nothing. Everyone laughs and ***** tries to help. We are moving tl the state from ** no... read more

Toshiana J 

on BBB

4 months ago

I am beyond disappointed with my stay at Extended Stay America Suites. Cleanliness was absolutely unacceptable. The room was filthy, and it was obvious that proper cleaning had not been done.I personally carry a black light with me when staying at hotels, and what I saw was disturbing. The walls were dirty, the bed was stained and unclean, and the pull-out couch was absolutely disgusting. It was clear these areas had not been sanitized or even wiped down *********** make matters worse, there was no working light in the bathr... read more

Madison E 

on BBB

4 months ago

Terable you have employees attacking guests. Very dishonest staff. Do not pay cash they will take it and lie. ***** is very manipulative. She will lie to cover her own job. 

Nicole M 

on BBB

4 months ago

This was most filthy nastiest Hotel we have ever. Stayed in service not friendly nor helpful. Full of bed bugs and Roaches and did admit to being aware of prior complaints and still placed us in those nasty dirty living quarters. Beds were so oiled stained badly and smells management does not seem to concerned which not normal but below are some pics and videos from this past weekend will be happy to go into more details if needed ***********************************************************************************************... read more

Charlie B 

on BBB

4 months ago

Extended stay america *********, **. I have stayed here for over 2 years. I have been disrespected by the manager ******** ***** on many occasions. Threatned with Physical Violence by ******** *****. Assualted by friends of ******** J0nes. Overcharged by ******** *****. This whole hotel is in fested with roaches for over a year now. They have cleaned my room 1 time about 2 years ago. How, for a corporate hotel, do you let her to lie to customers that have spent $600 a week to live here and are still employed here? Ignorance ... read more

Terry P 

on BBB

4 months ago

I was a guest at the ********* location and the ** Ram (short for some longer name that I do not know) was absolutely the worst person in this industry that I have ever met. I was told that we could not stay any longer due to an incident w the cops having to get involved. It was an issue with lost keys and my guest w me had thought that I had taken them. Now the issue was not violent or was there any loud arguing. She just wanted to make a report to have it on record. We were told b/c of this that we were no longer welcome e... read more

Erica B 

on BBB

5 months ago

I am experiencing the worst experience in my life after being evicted. I have been nothing but nice to the management but at this point. I have complained about the smoking on the floor I have been staying on for over 6 months. My kids ha which is all under 5 years old have been sick now for over a month just constant coughing, I now believe one of them have bronchitis. It's hard to get back and forth to the hospital since im giving this hotel all my money. Now after a couple months in this hotel, its roaches crawling out fr... read more

Jodi S 

on BBB

5 months ago

I stayed at Extended Stay America hotel in **********, Ca., on the 14th of December, I have been dealing with bedbugs ever since. Ive never experienced this before and its cost me a lot of money trying to get rid of them. Yesterday, I had to buy new bedding for my truck, and some spray to get rid of them not to mention the room was supposed to be, according to the lady I spoke with on the phone, $153.00 and ended up costing me $181.00.!!! The room online was $83.00 then I had to pay the fees for my 2 puppies. I will never st... read more

LaShonda C 

on BBB

5 months ago

Horrible .. I Drove 5 hours got there around 11pm . Was moved to 3 different rooms because the keys did not work. Finally we get a room and the keys worked but it smelled horrible like fish so another room we go by now its past 1am ??. Only to get settled and sleeping to be woke being bit by Bed Bugs exhausted we pack up go to front desk tell them showed the the photos and asked for a refund to be Denied. We left and checked in another spot . I had paid for 2 days . We Did not even really stay hours . They were rude and refu... read more