Extended Stay America Select Suites - Omaha - Southwest

Travis Z 

on BBB

2 years ago

Yesterday 3 ************ police officers had to show up to arrest a man for domestic violence in the room next door to me. At night time you'll have your typically meth heads doing drugs on the side of the building and dealers pulling up near the front entrance. You'll typically get a scent of marijuana smoke and odor if you try and crack open your window or walk outside to your car. Homeless/transients constantly walk near the property and parking lot, so you have to stay on high alert if you have valuable inside your vehic... read more

Lez W 

on BBB

2 years ago

Wish I could leave zero stars. Worse hotel ever! Avoid the Bethpage and Melville locations. Run down. Drug addicts. Police are always at both locations. Dog pooped in the grassy areas outside. No one uses the bags. Dog urine smell in elevators. Filthy hallways. Broken washers. Theyre only concerned about the derelicts who pay. And only care about getting weekly money. Its obvious that management refuses to do anything other than that. Due to previous experience and defamation of my family name. I will be filing lawsuits. 

Lynn W 

on BBB

2 years ago

I have not had such a bad experience at a hotel in a long long time and felt I needed to warn others. I tried to do a early check in twice (10am & 2pm pst) and was denied both times. First time I understood (at 10am), but coming back at 2pm I was greeting with ******* being as rude as rude can be telling me to read the fine print that check in isn't until 3pm and when I explained my job started at 3pm and I would like to to drop my bags off in my room, he told me, "look, I am trying to run a business. We are overbooked and I... read more

Dionne L 

on BBB

2 years ago

Horrible! Room smells of urine, bedsheets are spiked, unsafe environment from other guests, no front desk help at night. Was told night manager on the way to help but nobody showed. I called twice. Im ********************************* what smells like a litter box! 

Ignored C 

on BBB

2 years ago

They are terrible raciest people at the hotel. I wouldnt recommend anyone stay at this place. Yet along come visit. They are the worst place I have ever visited and stayed with and if I was able to give them less then 1 star I would. They are rude and disrespectful and they are like a click there. They dont care about their guess and or their families. If you have a problem and or a question. Then it an issues and never want to fix the problem. But quick to blame you. If I had to over rate this place it would be a negative 1... read more

Ada B 

on BBB

2 years ago

This is one of the worst hotels I have ever visited in my life. The front desk staff are rude and refused my son and I clean towels on multiple occasions. The manager *********************************, and a staff member forced my son and I out the hotel by the police for asking for clean towels. Meanwhile I was severely sick and had to be hospitalized the next day. I was on bed rest for several days, but the manager ********************************* found a way to say I was bothering staff. I found out a lot of people are a... read more

Seona L 

on BBB

2 years ago

Have been verbally harassed by another guest for months on end with no resolution. Employees with horrible attitude and mouths also just get away with it. The late fees are killing people and expecting people to pay a week in advance who have been living here for more than 6months is not going to keep you in business. Writing up management for working with paying guests is just wrong. Ive been here a year and it gets more stressful and uncomfortable every week. Things need to change. You dont need to be greedy to make money.... read more

Neil L 

on BBB

2 years ago

Dont even think they deserve any comment had my motorcycle hauled away and wouldn't pay to bring it back because of the mistakes nothing but drug addicts here in ************** if managment had a clue of this s*** hole this place would be shut down lawyer involved to get motorcycle back and seeing for pain and suffering 

Kim M 

on BBB

2 years ago

I have had to stay at the ********* ** location for more than a month. It is run down. The stoves don't work well. They are all rusted. The refrigerator stopped working in the night. Spoiled all my food. I was refused compensation. The refrigerators are all old rusted, and leak. I had to go room to room with the front desk attendant to find a refrigerator that wasn't filthy, and somewhat worked. Being he was the only employee in the building. My son helped remove the old one and replace it with another very old refrigerator.... read more