This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived late. No one would answer the phone for late check in. Just was supposed to be one night. Completely out of my money for the room. Would not recommend.
Business response:
Dear TAMMY, Thank you for taking the time to share your feedback with us. We're genuinely sorry to learn about the challenges you encountered upon arrival. Please know that the situation you described is not indicative of the high service standards we aim to uphold. We understand your frustration and apologize for any inconvenience caused. Your comments are taken seriously, and we will review this with our team to ensure such matters are not repeated. We hope you will consider allowing us a future opportunity to welcome you ... read more
This hotel has a very strange smell, which made me have a headache and throw out.
Business response:
Dear Zhenhua, Thank you for staying with us and informing us about the issues you encountered with the smell. We strive to provide a comfortable and pleasant environment for all our guests; your comfort is important to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into specific areas. We hope you will give us another chance to give you the hospitality you deserve.Sincerely,Hotel M... read more
Absolutely horrendous Absolutely terrible disgusting hotel. The hotel smells like urine as soon as you arrive, there was a cockroach crawling on my neck, the shower was absolutely filthy like it’s never been cleaned before. This hotel needs to be burned to the ground.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Gaggle of filthy bums at the entrance, lying on the ground. Smelled bad in the lobby. Girl at reception was pleasant. Checking if ID was a long and complicated process. Halls positively reeked! Room stunk strongly if fried food and cloying artificial maple syrup odor. Upon opening the door and turning the lights on, at least a dozen small roaches scuttled under the cabinets. Cockroach powder lay in little clumps around the perimeter of the room, along with a large amount of human hair and dust. It was nothing short of stomac... read more
Business response:
Dear James, Thank you for staying with us and reviewing your experience. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Sincerely,Hotel Management
There was a real bad odor of smoke throughout the entire hotel including my room . Sheets smelled gross , shower was filthy and you could not turn the knob for hot water. No curtains so the parking lot lights would glare into the room .
Business response:
Dear Marlena, Thank you for staying with us and reviewing your experience. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.