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Extended Stay America Select Suites - Orlando - East

2.7
  • Hotels
  • Orlando, FL

About this business

HospitalityHotels

Location details

216 South Goldenrod Rd, Orlando, FL, 32807, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
2.71,248 reviews
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Anonymous 
8 years ago

Should of checked the reviews When I entered the hotel, it smelled like cigarettes. Upon entering the room, I saw two small roaches near the stove. I was able to look past that and continue to enter the room. Every time I turned on more lights, more roaches began to scatter. They were on the walls, ceilings and in the bathroom. I immediately checked out. The hotel staff was able to call me a cab. 

Business response:

We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us. 

Harlan's profile image
Harlan 
8 years ago

Business response:

I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services. 

Josh's profile image
Josh 
8 years ago

Cheap blinds that let parking lot light in all night then got super bright when the sun came up. Nobody can sleep good with a spot light in their room. Walls are thin neighbors were loud till 1am and tv was loud till 2am. 

Business response:

Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try. 

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eric 
8 years ago

The plave was infested with roaches. The personnel did not provide any pillows for the first night stay. The pillow cases where there without pillows and filtht. When asked we where given attutude and provided dirty pillows with dirt and blood; in addtion to the pillow not being provided with pillow cases. Overall speaking with the staff they said there was nothing they could do sence the room was booked through hotels.com 

Business response:

We are sorry to hear you had some insect issues. We will continue to monitor and treat any bugs we find and appreciate you sharing with us that you had an issue. 

Anonymous's profile image
Anonymous 
8 years ago

Dirty Hotel room was so dirty our employee didn't feel comfortable staying and had to check out. The hotel said they would give a refund. It's been 2 weeks and I still haven't received refund or any email about a refund. About to call again and try to get company money back. 

Business response:

Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites. 

Mark's profile image
Mark 
8 years ago

Don't be fooled by the pictures. The lobby reminded me of a jail front desk with enough space for about a single family with luggage. The majority of the clienteles look like vagrants or as if they were straight from a halfway house. Elevator carpets had multiple stains on them and the rooms were outdated. The entire facility had a musty smell to it as well. The only advantage to this hotel would be the price and how friendly the staff was. This is not a place for families. 

Business response:

Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try. 

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Caleb 
8 years ago

Look at the reviews, not the pictures Bathroom floor leaked water and was not clean. One bed had no sheets on it. Smelled of dirty people and the shower curtain looked like it had never been washed. Avoid! 

Business response:

I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area. 

Anonymous's profile image
Anonymous 
8 years ago

Bums rush It was awful. I stayed for several days reserved and they tried to check me out every day, as if I didn't have a reservation. They even parked a cleaning cart in my room, claiming I had left. 

Business response:

Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites. 

David's profile image
David 
8 years ago

Not for non-smokers or arriving after hours. Beware, this hotel smells like nicotine just about everywhere. This is NOT a free-smoke environment. Seems most smokers know and fill this hotel up. I had reserved a non-smoking room, but after check-in, I was given a key to a smokers room. Just stepping on it gave me a headache (because elevator, halls smell like ashtray and the room was pure nicotine smell). I couldn't stay. When asked for the room I had reserved, they said they didn't have one, so my whole (prepaid) reservation... read more

Business response:

Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try. 

Frequently asked questions about Extended Stay America Select Suites - Orlando - East

How is Extended Stay America Select Suites - Orlando - East rated?

Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,248 reviews. 

When is Extended Stay America Select Suites - Orlando - East open?

Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.