Extended Stay America Select Suites - Orlando - Kissimmee

Business response:

Dear Joao, We’re sorry your stay did not reflect the quality and comfort you expected. While we’re glad the location worked well for you, it’s disappointing to know that a lack of cleanliness, limited service, and maintenance issues overshadowed other aspects of your visit. The condition of the hallways and the elevator being out of service are all matters we’re actively working to improve. Additionally, for cleanliness, towels and utensils are available at the front desk to ensure everything provided is freshly prepared for... read more

Business response:

Dear Guest,We're sorry that your stay did not meet expectations. It's disappointing that the room size and lack of in-room amenities were not what you anticipated. Our team keeps certain items, like hangers, irons, and blow dryers, at the front desk and provides them upon request to ensure they are clean and available when needed. Although our guests' rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we... read more

Business response:

Dear Pablo,We apologize for the challenges you encountered during your stay. A malfunctioning elevator and unpleasant atmosphere can certainly impact comfort, and we regret that your experience was not as it should have been. We will address these concerns with our team to ensure these issues are resolved and provide a more welcoming environment. We appreciate your feedback and the opportunity to improve. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management