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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, but the room was not clean, the elevator was out of service, and housekeeping started knocking at the door at 10 AM despite being informed that checkout was at 11 AM.
Business response:
Dear Reynaldo,Thank you for your feedback regarding your stay. We truly appreciate your compliments about our prime location. However, we apologize for the cleanliness issues and the inconvenience caused by the elevator. We also apologize for the oversight with housekeeping timing. We value your input as it helps us improve. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Staff was great
Business response:
Dear Victor, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management
Friendly and professional staff
First room wasn’t clean at all had hair in sheets and tooth paste left in sink. Second Room I was moved too had roaches and a heavy stuffiness that I had to let the window up and Clorox the entire room, but raid, and request new sheets just to feel ok while staying. Outside of cleanliness everything was fine.
Business response:
Dear Arnesha, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated.Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management
Property clearly had a good maintenance program as someone was constantly mopping and cleaning. The smell of bleach can be smelled through out. It wasn’t over powering and was very subtle which is great. BUT the hotel guest were very trashy. A lot of the guest were low class, loud, and trashy. Two arguments amongst partners occurred aling with the smell of marijuana throughout our stay.
Business response:
Dear Dominick, We're glad to hear that you noticed the dedication to cleanliness and maintenance. We strive to create a welcoming and respectful atmosphere for all guests. Therefore, we're sorry to learn about the disturbances and inconveniences during your stay. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3.1 star rating with 773 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.