Extended Stay America Select Suites - Orlando - Kissimmee

Business response:

Dear Mary, Thank you for being our guest and sharing your experience with fellow travelers. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much ... read more

Business response:

Dear Vivian, Thank you for being our guest and providing your feedback. While we are glad that you appreciated our reasonable rates, we apologize if we could not meet all of your expectations. Please know that we always want our guests to leave completely satisfied. We hope to have the opportunity to exceed your expectations in the future and look forward to your return.Sincerely,Hotel Management 

Business response:

Dear Beverly, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the locked doors, cleanliness of the hall floors, and availability of clean towels is concerning, and we regret any discomfort caused. We take your comments seriously and will address these issues to ensure improvements in our services. Your satisfaction is important to us, and we appreciate your understanding as we work to enhance our guests' experiences. Should you choose to stay with us again, we hope to provid... read more

Business response:

Dear Meriellen, Thank you for sharing your experience at Extended Stay America. We're delighted you found our property clean and appreciate your positive feedback. However, we apologize for any disturbance caused by barking dogs. While we are a pet-free establishment, guest comfort is paramount, and we'll take measures to ensure a peaceful environment for all. Your feedback is invaluable, and we're committed to addressing this issue. We hope you'll give us another chance to provide you with a quieter stay in the future. Than... read more

Business response:

Dear William, We sincerely apologize for the substandard condition of your room and the inconvenience it caused. Cleanliness is our top priority, and what you encounter does not reflect our usual standard. We understand how disappointing this must have been, especially with a baby in your care. Your feedback is invaluable, and we are committed to providing the best experience for our guests. Our housekeeping and maintenance teams are addressing these issues immediately to ensure all rooms meet our high standards of cleanline... read more