Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Dear Guest, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you’ll return to stay with us again! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for taking the time to share your experience with others, and we look forward to hosting many more visits to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your visit didn’t meet your expectations. While we understand that preferences can vary, we continuously work to enhance the comfort and upkeep of our accommodations. Your perspective is valuable to us, and we’ll take it into account as we make ongoing improvements. We hope you’ll consider returning to experience our continued efforts firsthand. Sincerely, Hotel Management 

Business response:

Dear Kenley, Thank you for being our guest. We’re thrilled to hear you had such a wonderful experience at Extended Stay America! It’s rewarding to know our guests feel comfortable and well cared for during their stay. Your kind words mean so much to our team and inspire us to continue delivering excellent service. We look forward to welcoming you back for another enjoyable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your candid feedback. We sincerely regret the inconvenience caused by the extended elevator outage and understand the frustration this may have caused. Please be assured that repairs are a priority, and our team is working closely with service professionals to resolve the issue promptly. It is encouraging to know that our associates’ courtesy and helpfulness left a positive impression during your stay. We genuinely value your patience and understanding as we continue working to enhance relia... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We are sorry to hear that your visit did not feel as comfortable as it should have, especially when encountering unexpected issues in the room. We understand how frustrating it can be to settle in and find conditions that take away from the sense of ease you were hoping for. Your comments have been passed along so the team can thoughtfully review what occurred. We appreciate your honesty and hope you might consider giving us another opportunity to offer a more reassu... read more