Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Dear Kenley, Thank you for being our guest. We’re thrilled to hear you had such a wonderful experience at Extended Stay America! It’s rewarding to know our guests feel comfortable and well cared for during their stay. Your kind words mean so much to our team and inspire us to continue delivering excellent service. We look forward to welcoming you back for another enjoyable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your candid feedback. We sincerely regret the inconvenience caused by the extended elevator outage and understand the frustration this may have caused. Please be assured that repairs are a priority, and our team is working closely with service professionals to resolve the issue promptly. It is encouraging to know that our associates’ courtesy and helpfulness left a positive impression during your stay. We genuinely value your patience and understanding as we continue working to enhance relia... read more

Business response:

Dear Stacy, Thank you for being our guest and sharing your valuable feedback. We sincerely apologize that your experience did not meet your expectations. Our goal is to provide every guest with an exceptional and memorable stay, and we regret that we fell short. We hope you will give us another opportunity to provide the hospitality you deserve. Thank you again for choosing us. We wish you all the best on your travels. Sincerely, Hotel Management