Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Dear Cheryl, Thank you for writing such a kind review about your time at Extended Stay America. We’re so glad to know the team made your visit memorable. It’s always rewarding to hear that our staff’s helpful and friendly attitude stood out during your stay. Your kind words mean a lot to us, and we’ll be sure to share your feedback with the team. We look forward to having the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Dickie, Thank you for taking the time to review your stay at Extended Stay America. We’re pleased to know that you had a pleasant stay. It’s always rewarding to hear that our efforts contributed to a positive experience. Your feedback will be shared with our team as we continue striving to deliver consistently warm and welcoming hospitality. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Melissa, We’re sorry your experience fell short of expectations. While we’re glad the team member at check-in made a positive impression, the condition of the room and the presence of pests are concerns we take seriously. This does not reflect the standards we strive to maintain, and your comments will be addressed with our housekeeping and maintenance teams. We appreciate the opportunity to improve, and thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you... read more

Business response:

Dear Diamond, Thank you for the terrific review of Extended Stay America. We're pleased to know that you found the hotel both enjoyable and affordable. Striking that balance between comfort and value is something we work hard to maintain, and it's always rewarding when guests recognize it. Our goal is to provide a welcoming space that feels both convenient and relaxing, and your kind words let us know we're on the right track. We appreciate you choosing us and hope to have the opportunity to welcome you back for another grea... read more

Business response:

Dear Latasha, Thank you for reviewing your stay at Extended Stay America. We're glad to know you had an enjoyable stay with us. It's always encouraging to hear when guests leave feeling satisfied. Providing a comfortable and welcoming environment is something we take pride in, and knowing that your time with us was a positive one means a great deal. We look forward to the opportunity to welcome you back whenever your journey brings you this way again. Sincerely, Hotel Management