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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room haved uninvited visitors small insects
Business response:
Juan, thank you for leaving a review. Please accept our apologies for the insects in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will cons... read more
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
It was very enjoy
Business response:
Rhonda, we are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Room service,the breakfast need upgrading,room service need to be available ,so is house keeping.staff alway missin in action.front of building is dirty.
Business response:
Anide, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Your feedback for cleanliness and our breakfast offerings will help us improve our future guest experiences. It was a pleasure serving you, and we look forward to welcoming you ba... read more
There is a small insect problem but other than that it was not too bad.
Business response:
Chris, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the issue you had in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
David, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Had to pay $27.00 dollars additional since I arrive early before 3 pm not to happy with the fee is excessive
Business response:
Higi, thank you for reviewing the Extended Stay America. Although we appreciate your nice rating, we are sorry you were unhappy with our early check-in fees. Our complimentary check-in is subjected to availability, and we regret we were unable to accommodate your request. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management
This hotel is in good condition and decent clientel for the price. Great bang for the buck on weekly rates. Much improved over other choices in the area.
Business response:
Jim, thank you for reviewing the Extended Stay America. We are glad to know you liked our well-kept hotel and that you were impressed with our affordable rates. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
The hotel room was nice and clean. There is a Wendy's nearby.
Business response:
Thank you for such a fantastic review about your stay with us at the Extended Stay America. It was nice to see our convenient location helped in making your stay a pleasant one. Thanks again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 4.2 star rating with 1,223 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.