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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was mostly clean but the bathroom smelled pretty awful and the showerhead was taped up. Surfaces were generally clean, carpet was disgusting and need a deep clean. The staff were all super friendly and helpful. The front lobby smells like stale fried fish and also needs a deep clean. Overall its good for the price, but plenty of better options in the area if you’re willing to spend a bit more per night.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to know that you found our staff friendly and helpful, and that certain areas of the room met your expectations. However, we sincerely apologize for the issues you experienced with the bathroom, carpet cleanliness, and lobby environment. These concerns are not reflective of the standards we aim to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate attention and improvement. We truly valu... read more
My room the remote for tv didn't work. There was no shower curtain (like, HOW). The mattress was half assed like a whale slept on one half. The swimming pool is covered by a tarp. Who knows how long that's been like that. Didn't see any bugs so that's always a good thing so credit is due for that. Full size refrigerator and microwave in the room. Along with a dish sink. No plates/cups/silverware in the room tho. If it's just for an overnight stay like this was, i would probably stay again. Nice employee at check in and when ... read more
Business response:
Dear Guest, We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. It is equally rewarding to know that the kitchen-style features supported the convenience you needed for a short visit. At the same time, your comments regarding room condition and maintenance concerns have been noted and shared internally so the appropriate team... read more
Good price,Clean room,big.
Business response:
Dear Guest, We are pleased to know your stay offered a comfortable and enjoyable experience overall, though we regret that your visit was not entirely perfect. Creating a welcoming environment where guests can relax and feel at ease is always our goal, and it is rewarding to hear that your visit reflected the value and convenience we strive to offer. We sincerely appreciate your visit and hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
condition is poor. staff is ok
Business response:
Dear Guest, We sincerely apologize that the condition of our property did not provide a satisfactory experience. This is not the standard we aim to deliver, and your concerns have been shared with our management team for review and improvement. We are committed to enhancing our facilities and overall guest experience. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
I had a really pleasant stay at Extended Stay. From the moment I arrived, Maria at the front desk made a lasting impression—she was warm, professional, and went above and beyond to make check-in easy and stress-free. The housekeeping team was just as wonderful. They were kind, respectful, and kept everything clean and well-maintained throughout my stay, which I truly appreciated. It’s always the people that make a place stand out, and the staff here definitely did that. I would happily stay here again and recommend it to oth... read more
Business response:
Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you had a pleasant stay at Extended Stay America and that Maria at the front desk made such a positive impression with her warm and professional service. It is equally rewarding to know that our housekeeping team contributed to your comfort by maintaining cleanliness and providing respectful service throughout your stay. Your kind words truly mean a lot to our entire team and motivate us to continue delivering exceptional hospitality. We appreci... read more
My stay at Extended Stay was a great experience from start to finish. Maria at the front desk checked me in, and she was absolutely amazing—friendly, professional, and made the whole process smooth and welcoming. The housekeeping staff was also incredibly sweet and attentive, always making sure everything was clean and comfortable. It really made a difference in how relaxed and cared for I felt during my stay. Overall, I truly appreciate the excellent customer service and would definitely stay here again.
Room was desperate for maintenance and remodel. Would not recommend
Business response:
Dear Guest, We sincerely apologize that the condition of your room did not meet your expectations. We understand the importance of well-maintained and updated accommodations, and we regret that this impacted your experience. Your comments regarding the need for maintenance and remodeling have been shared with our maintenance teams for review and necessary improvements. We are committed to enhancing the quality and comfort of our property for all guests. Your feedback is valuable in helping us identify areas that require atte... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,487 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.