Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

Dear Gabriela,We regret that your stay did not meet your expectations. A fresh and clean environment is important, and we sincerely apologize for any discomfort caused by the unpleasant atmosphere in the surroundings and the condition of your initial room. We appreciate you giving us the opportunity to provide a different room and will address these concerns with our team to ensure a better experience for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sin... read more

Business response:

Dear James,We appreciate you staying with us and sharing your thoughts. Our goal is to provide a comfortable and well-maintained space for all guests, and we regret if any aspect of your stay did not meet expectations. Your feedback is valuable, and we will use it to continue improving. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Tina, Thank you for your feedback! We are pleased to hear that you had a pleasant stay with us. Our team works hard to provide a comfortable and enjoyable experience for all of our guests. Your kind words are much appreciated. We always strive to improve, and your review helps us ensure we continue meeting your expectations. We look forward to welcoming you back to Extended Stay America for another great stay in the future!Sincerely,Hotel Management