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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From outside it seems like a decent hotel. However, from the reception area to the rooms, it was very dirty/filthy. Air was smelly and A/C was very noisy.
Business response:
Dear Hasan, Please accept our apologies for the disappointing experience you had with us. We apologize for your inconvenience due to the AC's noise disturbance and regret not being able to resolve this immediately. Moreover, we also apologize for the cleanliness issue and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was ... read more
the staff was nice howerver the AC was not working. multiple plugs did not work. the fridge was making loud noises. the smoke alarm kept beeping every few seconds. and the tv did not work. i was a miserable experience and we were there 3 nights.
Business response:
Dear Brandie, First, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing t... read more
Room old and decrepit. Tub filthy..
Business response:
Dear Laquandra, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you give us another opportu... read more
Overall great stay The rooms were nice and spacious also they were clean.
Ok but could be better This hotel is okay, the staff was nice but honestly the rooms are outdated & could have been cleaned better. The elevator was dirty & appeared to have not been mopped in a while. The entire hall smelled like smoke & my room also had an odor. The chair was dusty & the toilet seat was broken. If you plan on relaxing & staying in the room most of your stay, I wouldn’t recommend this hotel. The price was responsible & the location isn’t to far from international drive & downtown.
Business response:
Dear Shaneka, thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards and apologize for falling short. We appreciate you letting us know how we can improve and what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management
lACJ OF CLEANLINESS IN THE ROOMS
Business response:
Dear CARLOS, thank you for choosing us. We are glad that you had a pleasant stay. However, we apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please try us again soon; we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 4.3 star rating with 1,367 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.