Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate your kind comments about our courteous staff and reliable Wi-Fi service. At the same time, we sincerely apologize that the condition of your room did not meet expectations. Providing both attentive service and well-maintained accommodations is very important to us, and we regret that we fell short in this area. Your concerns will be shared with our housekeeping and maintenance teams for review and improvement. We value your feedback and hope to have the opportuni... read more

Business response:

Dear Guest, Thank you so much for your kind words about your time at Extended Stay America! We are thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your feedback! We’re so glad to hear you enjoyed your stay and found great value in your visit. It’s always rewarding to know our efforts to provide a comfortable experience at an affordable rate are appreciated. We truly value your support and look forward to welcoming you back for another enjoyable visit soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re delighted to hear that you had an enjoyable stay! It’s always rewarding to know our efforts to create a comfortable and welcoming environment made a positive impression. Thank you for taking a moment to share your feedback and for choosing Extended Stay America. We look forward to the opportunity to host you again and provide another pleasant and memorable experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We understand how concerning it is to encounter cleanliness issues in both guest rooms and shared areas, and your comments are taken seriously. Maintaining a clean and comfortable environment is a priority, and concerns such as these are promptly reviewed with our housekeeping and pest control partners to reinforce our standards. Your input is invaluable in helping us identify areas that require immediate attention as we continue working to enhance the... read more