Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

Dear Sujit, Thank you for your recent stay at our hotel. We apologize for the confusion and inconvenience you experienced during check-in. Our team is dedicated to providing seamless service, and we regret any miscommunication that occurred. Regarding breakfast, we apologize for the inaccurate listing and any disappointment it caused. We're actively updating our information to ensure accuracy. Your feedback is invaluable, and we appreciate you bringing this to our attention. We value your patronage and hope to welcome you ba... read more

Business response:

Dear Vitor, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. Your feedback about the discontinuation of our breakfast is concerning, and we apologize for any miscommunication or misunderstanding. Please be assured that we offer complimentary breakfast, which is also mentioned on our website. We are constantly evaluating our offerings to best meet our guests' needs and will consider your comments as we continue to improve our services. We appreciate your understanding and h... read more

Business response:

Dear Diane, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we were sorry to read that you were disappointed with the lack of amenities in your room. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Moreover, our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel a... read more

Business response:

Dear Shawn, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We were also sorry to read that you were disappointed with the mattress in your room. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such iss... read more

Business response:

Dear Norman, Thank you for choosing our hotel for your visit to the area. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to have the opportunity ... read more