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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY! To whom this may concern: I write this review not because I'm bitter or hateful by any means, I just want others to be aware of the practices of this hotel and how utterly terrible my experience was at this Extended stay America on equity row. First I arrived at 6pm after a 3 hour drive only to find my room was uncleaned and not ready. the associate took over 20 minutes and then he finally told me to leave and come back later so he could get the cleaning lady to take care of the room. Already exhausted and frustra... read more
Business response:
Thank you for your recent review of your stay. I am sorry to read again about the noise issue you had with your toilet. In response to your feedback, I am working with our maintenance engineer to repair your toilet and inspect all of our toilets for similar issues. As well, I am sorry to read that your room was not ready upon your arrival. I will review our housekeeping staff's scheduled to ensure that we are properly cleaning rooms so that they are ready by check-in time. Thank you again for providing us with your feedback.... read more
Okay for a cheap price but not very comfy The hotel staff was friendly and we were able to book the room last minute. Checking in after midnight was not an issue. Overall it was okay for the price but our biggest complaint was the bed. It was like sleeping on a rock. So uncomfortable and really not refreshing at all. I think they could spare the expense and get a bit more comfy of a bed and then it would be worth the price. I expected a bit more from an Extended Stay.
Business response:
William - Thank you for posting a review of our hotel. I am glad that we were able to accommodate you with a late check-in. Still, I apologize that you found your room to be uncomfortable during your visit with us. I will be meeting with our staff to review your comments to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Não tivemos informação prévia de limpeza semanal Café da manhã em pé e quase sem opção , sem higiene diária , sem troca de toalhas . Essas tinham que pedir para trocar . E sem amenidades de banho . Se fizemos um contrato de 9 dias e a limpeza seria de 7 em 7 o hotel deveria fornecer para 7 dias shampoo , sabonete , toalhas e papel higiênico correspondente a quantidade de pessoas e dias contratados
Stay elsewhere. Roaches. That's all I have to say.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced pests during your stay with us. Please know that as this hotel's manager, I will have pest control come service our hotel to ensure that your experience is not repeated. We take comments like this one to continue improving our hotel. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
A little rough around the edges We had a late check-in due to a late flight, when we arrived the doors were locked which is understandable for a late night but the phone extension we were required to call for assistance only went to voicemail or was busy. After several attempts to call the front desk we then proceeded to knock on the front doors in hopes of someone working at the hotel would hear us to check us in, when they finally did and buzzed us in we were greeted with a less than pleasant personality checking us in. Th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am disappointment that you had such difficulty checking in to our hotel. It is unacceptable that you were unable to get in contact with the front desk, and that you received such poor service from them overall. In response to your review, I will be working with my front desk staff to ensure that we are more attentive to arriving guests. I would also like to apologize that your room had an unpleasant odor and cleanliness issues, and that your air... read more
nasty carpet the carpet is sticky and smells so bad. i was thinking to get one for five months, but when i stayed at it, it was so bad. they allow dogs to enter the hotel.
Business response:
I want to thank you for taking the time to write a review of our hotel. I apologize for the odor and cleanliness issues you encountered during your visit. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
Terrible Construction in the room next to us we got woken up at 7 am every morning.. Never staying here again
Business response:
Thank you for taking the time to write a review. We are disappointed to hear that you were not able to have a restful stay with us. We are working to improve the flooring in our rooms. We are very sorry for the inconvenience. Thank you again for your feedback. We hope you will stay with us again in the future so we can provide you with a better experience.
Why did I stay there!! Not good experience. Too far from the airport WITH NO bus service. Taxi costs 35 USD there and 35 USD back to the airport Do not make the same mistake. For a few sellers more stay at Holliday inn, and it would have saved. At lest 50USD.
Business response:
Thank you for your recent review of your stay. I sincerely apologize the inconvenience you experienced. While we do not offer transportation to and from the airport, we do have certain hotels in this area that offer shuttles to the Disney and Universal theme parks. In addition to sharing your suggestion with my supervisor, I have coached my staff on the importance of communicating our amenities and services to our guests. Thank you again for allowing us this opportunity and providing valuable feedback. I do hope that you wil... read more
Not for those that like a soft bed! Bed was hard as a rock & room was badly in need of upkeep (paint, deep cleaning, etc). Staff was friendly and location was ideal.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.