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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring your own sheets and linens. (And Coffee) When I arrived, I noticed that there were stains on the sheets. I asked for new top and bottom sheets, and was given 2 top sheets. I had to ask 4 times for an ashtray, as this was a smoking room. I had to ask 3 times for a coffee maker. When I did get the coffee maker, I was not provided with any supplies or a coffee mug. I had to ask 3 times for a mug, and the only person that helped me get one was the security guard (Yes, they have security guards). The spray they use to deode... read more
Business response:
Thank you for your recent review of your stay. The service and housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am using your comments as a training tool to coach our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Horrible..hotel needs to be better maintained Choose this hotel because it was close to work and food was nearby, however was confused which building because there were 2 Extended stays right next to each other. Checked in late night, arrived to a roach infested room so bad I actually had to go across the street to Walmart to purchase spray for the room and trust me I can deal with just about anything as I work in maintenance myself. The hallways smelled like smoke, the carpet needed proper cleaning (several stains), my room... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also work with our maintenance engineer to inspect our rooms to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have ... read more
Breakfast included? Really? Breakfast was not included, this hotel only has a Coffee Station/grab and go snack. ¨Breakfast included¨ description is misleading when you are making a selection and comparing this hotel with others that do offer breakfast. I asked about this at the front desk and was told that other Extended Stay America hotels do offer breakfast, but not this specific hotel.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The outside fooled me... the outside was so nice, the inside was dirty and well used. My room smelt and was dirty and run down. It needs to be updated and fixed up. Everything was chipped and it had bugs on the ground. I was grossed out the whole time. Breakfast was awful no selection. I drive up thinking it was nice and it was total opposite inside.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Wouldn't stay here again The room was basically clean although needs work. The tub finish was very worn and stained like it was dirty and is actually peeling. A bigger issue though was that there were people loitering around the pool and parking lot asking to bum cigarettes. These people appeared to be vagrants. Not very comforting. Also there was no presence at the front desk a lot of the time.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will coach our front desk staff to ensure we are responding to guest needs in a timely manner. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
I will never stay there again. There were no amenities in the room. On the Internet site it was listed as everything needed for an extended stay. There wasn't a coffee pot or any dishes. The carpet was filthy.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.... read more
MR SOME ROOMS ARE SMELLIER, AS WE HAD TO CHANGE OUR FIRST OFFERED ROOM DUE TO BAD STENCH. NEED TO CONSIDER TO REPLACE CARPET WITH TILES.
Hotel needs up keep We've stay here before 4 years ago . To my dismay I couldn't believe how the hotel is showing neglect inside and out. We booked a nonsmoking room and we got a room that smelled smoked in I mention this to the manager at check out and he assure it was a nonsmoking room I told him he needs to go and smell it. I also requested pillows before arrival and I was told it would be taken care of and it was not.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that we failed to meet your expectations. To make sure this doesn't happen again, I am going to review our policies and procedures with our entire staff. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Hotel sujo Os quartos sao limpos 1 vez a cada 5 dias, absurdo....o cheiro do Hotel é horrível. Café da manhã não existe. Localizacao razoavel.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.