This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Utensils, unclean It was a surprise to note that there weren't any utensils in the room. When I enquired with the front desk, I was told that we should place a request then they would bring in, the front desk mislead quoting that they have informed me that it won't come with utensils and they would provide only when we specifically request. This was disappointing as I have lived in many other Extended Stay Hotels in other states. The room was not clean, the linens weren't washed, they were smelly and had real bad smell. ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The issues with linens, staff, utensils, and luggage carts you described are not acceptable. Your comments will help us to continue to improve our guest experience. We hope to have the opportunity to host you again.
Dirty Check in 3pm i was there at 3pm room wasnt ready....waited 30 munutes on my car.(no waiting room)....mattres is awfull....carpet durty.....a/c as great
Business response:
Thank you for your review of your stay. I apologize that your experience was not to our company’s high standards. To prevent this from happening again, we are reviewing our preventative maintenance procedures as well as our housekeeping schedules. Thank you for providing us with your feedback.
Had a nasty smell The room services never came. The room had a really nasty smell. The pool was not clean.
STAY AWAY ! ! ! Why would you book a room for 4 people and give them 2 towels? Staff was less than expectations should be. No coffee maker, terrible continental breakfast. Elevator was filthy trash was never picked up in it. Make sure your shots are up to date. STAY AWAY!!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures with our staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience... read more
otima localização perto do Florida mall, parques da universal. E tem um Walmart em frente 24horas
Old and dirty hotel Hotel velho e sujo Corredores, colchao e travesseiro fediam.
Hotel room bathroom was covered in mold. This non smoking room reeked of cigarette smoke. The AC only worked part of the time. Even after I notified the front desk, I wasn't able to get maintenance to stop by to resolve issue.
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, our staff is reviewing our deep cleaning procedures. We continually work to improve our hotel, so I really appreciate your bringing this to my attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Don't stay here We will never stay here again. It was so gross and run down. The pool was locked up and filthy, too.
Business response:
Laura - I received a copy of your review, and wanted to take a moment to personally respond. The issues you described in regards to the pool and the cleanliness of the hotel is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is going to pay closer attention to the cleanliness of the pool. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.