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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Interesting weekend!! The hotel had a wierd smell and just needs an update. Beds were hard, but I will say it was clean just hard to get past the smell. But served our weekend stay great!!
Not a pleasant stay..... We reserved a non-smoking room. The "non-smoking" room smelled like the last occupants smoked cigars in there. They were booked so they had no other rooms and no alternatives for us. There were stains on the carpet. The bed was hard as a rock. There is no cleaning service until after you check out apparently.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness issues during your stay with us. In response to your feedback, we are a smoking hotel so at times the smoking smell does linger. Our staff will be making sure each room is fresh and clean upon guest check-in. In regards to our housekeeping services, we provide housekeeping services to guests staying eight or more nights; however these services are always available upon request for an additional fee. I am grateful for the feedba... read more
Not clean at all The bathroom was dirty and the towels had stains on them. When I went to check in the employees continued with their personal conversations and ignored us.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness and service issues during your stay with us. I am highly concerned about these issues and will be using your review as a training tool for my staff in order to provide a better guest experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
fair 2 stars room was pretty warm which is a plus but the hall way carpet very filty and the breakfast was pretty poor not enough item to start the day overall is fair!!
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were unhappy with our grab-and-go breakfast and that you experienced cleanliness issues. In response to your feedback, I am excited to say we will be getting new hallway carpeting done before the end of this year. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Horrible & Sickening!!! I was looking for a one night stay before we changed over to our hotel at Universal Studios for the week. This wasn't even the best rate hotel and it wasn't worth $29.99 let alone $89.99. The hotel was dirty, smelled and the room was disgusting. Needless to say I will never ever stay at this hotel or any other from this chain again.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were unhappy during your stay with us. I am concerned about the issues you described in your room. To uphold our companyâs high standards, I will be making sure our rooms are thoroughly cleaned and inspected before guest arrivals. I really appreciate you bringing this to my attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not for Non-Smokers You cannot have a non-smoking room next to or across the hall from a smoking room. We woke with our room full of cigarette smoke. Requested to be moved the furtherst away from an occupied smoking room and we were moved to a different floor, but same "section". (All of the smoking rooms at the end of each floor) So we went from 306 to 106 which made absolutely NO SENSE. As soon as we were walking toward the relocated room, the hallway was full of cigarette smoke. We checked out a day early and will not be ... read more
Business response:
Thank you for posting a review of our hotel. I apologize for the cigarette odor you encountered during your visit. As well, I am sorry to hear about the cleanliness issues you experienced. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Worst extended stay Guest services need to be retrained in customer service. Carpets on the hallway so nasty. They dont clean rooms everyday and dont collect trash. Outside look of the hotel good looking and nice paint but inside need to think couple of times before checking in. These hotel needs a renovation.
Business response:
I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with the cleanliness of our hotel and the service provided by our staff. I will be meeting with our staff to review your comments to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Don't Dare Book the Hotel This hotel is years past time for remodeling. Carpets worn thin, cigarette burn stains on countertops, water damage to moldings and countertops, mattress that has seen much better days. Avoid this place!
Business response:
Kevin - Thank you for taking the time to tell us about your stay. We are very disappointed to hear about the condition of your room. We will work with our housekeeping and maintenance staff to ensure your experience is not repeated. We continually work to improve our hotel, so we really appreciate your feedback. We do hope that you will return to our hotel, or any other brand location in the future.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.