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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Place was dirty, had to wait 30 mins for someone to check in.
Business response:
Dear Guest,We’re sorry your experience was met with delays and concerns about cleanliness. Waiting to be checked in, especially after traveling, is never ideal. We recognize how important those first moments are and regret that we didn’t provide the smooth arrival and well-prepared space every guest deserves. Rest assured that we will address your concerns with our team to prevent this from happening again. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you aga... read more
THIS PLACE SHOULDN'T EVEN BE ON THIS APP BECAUSE I WAITED 1HOUR FOR SUM ONE TO CHECK US IN AND 3 MORE FAMILY CAME WITH KIDS THAT COULDN'T CHECK IN...
Business response:
Dear Fitzroy,We sincerely apologize for the long wait and the inconvenience this caused you and the other families. Your experience is far from the standard of service we strive to provide. We understand how frustrating it must have been, especially with the children involved. Our goal is to ensure a smooth and welcoming check-in process, and we are addressing staffing and operational issues to prevent this from happening again. We appreciate your feedback and the opportunity to improve. Please accept our apologies, and we h... read more
There were multiple bugs in our room, the carpets smelled horrible, and overall cleanliness is poor. I hate to leave a review like this but it made our stay unpleasant. HIGHLY recommend spending a little bit more to avoid an experience like ours. The staff was kind, area is decent, no problem there.
Business response:
Dear Victor,We sincerely apologize that your experience was not as comfortable as it should have been. Maintaining a clean and welcoming environment is a priority, and we understand how these issues impacted your stay. We will address the concerns you’ve mentioned regarding the carpets, pest issues, and overall cleanliness with our team to ensure these are resolved. It’s good to know that our team provided kind service and that the location was convenient for you. We hope to have another opportunity to welcome you back and p... read more
The hotel was not clean smelled like cigarettes all through the halls and the rooms are really runned down unfortunately for an extended stay it did not meet the standards of the hotel brand very disappointing and there is no staff 24 hours. And the hotel had roaches
Business response:
Dear Marjorie,We sincerely apologize for not meeting your expectations. Providing a clean and well-maintained environment is a priority, and we understand how important it is for guests to feel comfortable throughout their stay. Concerns about room conditions and the presence of pests are taken seriously, and we will address these matters with the appropriate teams. Additionally, we recognize the importance of consistent service availability and will review our staffing to assist guests better. Your feedback is appreciated, ... read more
Very dirty and stinky
Business response:
Dear Amanda, Thank you for being our guest. We are sorry for not meeting your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. We hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
Dirty and stinky
Business response:
Dear Amanda, Thank you for being our guest. We are sorry for not meeting your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. We hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
They didn’t allow us to check in at 9pm. I will never do business with this hotel
Business response:
Dear Peterson,We sincerely apologize for the inconvenience you faced upon arrival. A smooth and efficient check-in process is essential, and we understand how frustrating it must have been to be unable to check in at that hour. We will address this situation with our team to ensure that proper procedures are followed to better accommodate our guests. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you de... read more
The hotel is really unclean and worn out. The room had a terrible for and everything was sticky. The air conditioner was broke.
Business response:
Dear Guest, We regret that your stay did not meet expectations and sincerely apologize for the cleanliness and maintenance issues you encountered. Guest comfort is our priority, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure necessary improvements are made. Your input is valuable in helping us enhance our guest experience. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
Worst hostel in Orlando. I would never come back to this hotel anywhere in the world. We booked kitchen room with 2 queen beed..as soon as we arrived, the receptionist was not available, had to wait like 40 mins before she was back. Later when they gave us the room it was very later night and the whole hotel was stinky and the room was smelling so bad like it was used for a customer with dog. You can literally never sleep with that smell. We asked them to replace the room and they replaced. This room was also smelling but th... read more
Business response:
Dear Asif,We sincerely apologize that your experience did not meet expectations. Waiting an extended period for assistance and encountering unpleasant conditions in multiple rooms is not the welcoming environment we strive to provide. Cleanliness and comfort are top priorities, and the issues you described regarding pests and carpet conditions are being taken seriously. Additionally, we recognize the frustration of expecting a fully equipped kitchen and not finding the necessary items readily available. We appreciate your fe... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.