This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
awful room and itchy hotel My experience at this hotel was awful. The staff was not that inviting...the room smelled awful the whole weekend and then they only turn down the room once a week ewwww...it was like staying at a motel...actually i had a better experience at super 8...don't waste your money
Don't.... just, don't. Staff extremely rude. Bed had other people's hair on it and there was a pizza box with uneaten pizza crusts under the bed. Cheap, but don't bother.
Business response:
I want to thank you for taking the time to post a review of your stay. We are sorry for the service and cleanliness issues you experienced. To uphold our companyâs high standards, I will be meeting with our staff to make sure each room is clean and comfortable and to make sure we provide professional customer service to every guest. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Our one night stay in Orlando. I am sorry to say it was not what we expected. Our bed was so uncomfortable we didn't get any sleep. Plus did not realize the hotel was so close to interstate and could hear every truck that went by. The windows seem to be single pane. The bathroom had water on the floor from where the toilet was leaking. We had to put a towel down because it ran across the floor. The tub also dripped non-stop. We do not plan to stay there ever again. We had gone downstairs to front desk to find it was closed. ... read more
They dont offer daily room cleaning This hotel does not service the rooms daily. They only clean the rooms every 8th day. I will not stay here if I am with my family. The kitchen was OK buy for every kitchen related equipment you have to go to the front desk and ask. They will make it look like they are doing you a favor by giving you kitchen items or replacement clean towels etc.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not have a pleasant stay with us. I apologize that our housekeeping policy was not explained upon check in. In response to your feedback, I will be retraining my front desk staff in order to provide better communication and excellent customer service to every guest. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will ch... read more
Stay at a different hotel! From the start it was a disaster! First; the front desk insisted that we booked only one bed and had me call other hotels in the area to try and find accommodations with 2 beds. When I asked for a copy of the reservation it stated on registration 2 BEDS!! She was wrong and would not even apologize for upsetting me, giving me wrong information or for my time spent trying to book another hotel! Second; there the lobby was dirty, there was a bag of garbage on the foor and white papers on the floor. th... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. I apologize that our grab-and-go breakfast was not what you expected and that you experienced service issues during your stay. Regarding housekeeping, housekeeping services are available for guests staying eight or more nights; however, these services are always available upon request for an additional fee. I sincerely apologize if this was not explai... read more
Convention Center No ice machines. Front desk rarely staffed.
close to con. center not always best. hotel was hidden behind another hotel with same name. finally able to dig info from clerk that there was another hotel in the back. got to room and bed was not made and dirty towels covered bathroom floor.This was after clerk checked personally to see if the room was clean.
ROACHES/DIRTY/RUNDOWN!!! My family and I were suppose to stay 2 nights at this hotel for Universal studios. I cancelled the 2nd night the next morning after such a nasty and disgusting experience. The hotel looks nice and clean from the outside but inside is dirty and dingy looking. Not even 15 mins of being in my room I noticed that the floor was very dusty and a dead roach was behind the bathroom door. Instead of over reacting, I decided to stay positive and enjoy my night before we went to the theme park the next day. So ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3 star rating with 3,093 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.