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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel management I was staying 4 night. During my staying they did not clean my room, only change towel. I never have this kind experience. I think hotel should be consider customer requirement.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. Your feedback is very important to us, so thank you for sharing. ... read more
Super 8 with a kitchen... Nothing bad to say other than the room (a queen suite) is simply a motel room with a small kitchen. Place needs a make over but it served a purpose for me as it's an easy walk to the Convention Center - reasonably clean - and NOT on I Drive which can be a traffic "cluster" during large conventions. If you go into this with low expectations you will be pleasantly surprised but if you think you are getting Embassy Suites quality at a Super 8 price you must remember - you get what you pay for!
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. Moving forward, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, I am pleased to read that you enjoyed our fully equipped kitchens as well as our reasonable rates. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Requested first floor due to broken foot, did not have any, even though when I called the day of check-in early in the morning, I was told it wouldn't be a problem. Toilet got backed up, maintenance came with plunger and left water all over bathroom floor.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. I will also make sure we are better monitoring our room inventory moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance t... read more
pessima barata nos quartos nao recomendo esse hotel pra ninguem limpeza pessima
RECEPÇÃO NOTURNA PESSIMO ATENDIMENTO EM 9 NOITES, TIVE O QUARTO UMA SO VEZ LIMPO, TODA NOITE TINHA QUE DESCER PARA PEDIR TOALHAS LIMPAS E A SRA.. E O RAPAZ QUE FICAM NO PERIODO DA NOITE SAO PESSIMOS FUNCIONARIOS. DURANTE O DIA, TEM ALGUNS BRASILEIROS(AS) QUE TRABALHAM NO HOTEL QUE SAO BASTANTE BACANAS, ESSES ESTÃO DE PARABÉNS. COM RELAÇÃO AO CAFÉ DA MANHÃ, DE 0 A 10, DOU 3, E, CUIDADO QUE OS QUARTOS TEM BARATAS, DIGO OS QUARTOS PORQUE NO QUARTO DO MEU AMIGO QUE TAMBEM ESTAVA COM A FAMILIA, FORAM ENCONTRADAS BARATAS NA COZINH... read more
Nice location to theme parks No room services in a 5 day stay and breakfast was mediocre. I do not recommend this hotel.
Seriously? Your kidding right? This place was a dump. I read the reviews online, but i didn't think the rooms would b that bad, but they were. The rooms smelled like smoke and urine. Windows didn't work. Phones didn't work. There IS NO Housekeeping. They just change towels and linen. However, even those had hair on them. It was HORRIBLE! Even the breakfast was bad. The rolls were old from the day before and not fresh at all. Spend a little to go somewhere else.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have coached our staff to ensure that we are thoroughly inspecting our rooms and linens prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you'... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3 star rating with 3,093 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.