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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just servicable This hotel is advertised as newly renovated but it didn't have that effect. Materials that were used were the cheapest possible and put together everything looked flimsy and bit depressing. Not what I was looking for on vacation but the room was serviceable for the short time we spent there while visiting the parks.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that we did not exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Thumb down!! I would not return to this hotel again. My non-smoking room smell like smoke. The trash was not empty. Address this issue to the front desk, he wanted me to justified to why I did complain about this earlier when I check in. Not good customer service. I did get another room, even though it was clean, the room is very old and dated.
Business response:
Your review for our hotel was recently brought to my attention. I was disheartened to read about the cleanliness and service issues you experienced. Please accept our apologies. To uphold our company's high standards, I will coach our staff on the importance of providing professional customer service and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides... read more
super bad The bathroom super dirty, toilet with scratches inside that make looks it is always dirty, the bath's water always licking can't close it completely; breakfast only until 9:30, I didn't like it at all.
Business response:
The staff and I read your comments about your stay with us. I am so disappointed to hear about the cleanliness issues you experienced. Please accept my apology. To ensure that a situation like yours doesn't happen again, I will be reviewing our cleaning and room inspection procedures with our staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
Horrible stay Hotels.com messed up my reservation, I was suppose to have a double bed room and they gave me a single bed. I tried to get it corrected and they wouldn't correct it and wanted me to pay an extra $100 to get a double bed. Crazy!
Cleanliness Our stay was for 3 days but the bed was too small and the kitchen was not equiped with anything. We had to use the rinse cups in the bathroom to drink soda with our meal. I also had drop something under the bed and my husband went to lift it and I found an empty liqour bottle under there. Everytime you walked into the hotel room you smell sunflower seeds. The a/c unit had a mind of its own it would turn on and off every few seconds when it was on cool not auto. Has a great location we were going to SeaWorld and i... read more
Cleanliness was fair
Not Clean and Very Old It is okay to stay here. But it is not clean and smells Bad. There are two extended stay on Westwood Blvd , the one at the front looks good and clean ( new one). Unfortunately I got the one which on back side it is very old and smells bad. better make sure which one you reserve. I didn't get the hotel for the price I paid.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will be meeting with our staff to make sure we are thoroughly cleaning and inspecting rooms to ensure that each guest has a comfortable stay. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Is ok, The staff are great, help you with everything. Breakfast is really good. the only thing is they should invest a little more in the cleaning of the rooms/bathroom. the toilet and carpet are disgusting.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our staff; however, we apologize that the room cleanliness was not up to par. I met with the staff, and we will deep clean our rooms and carpeting to ensure that this situation is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.