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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't go! I have been there three times. The first time the hotel was new and everything seemed to be great. The second time everything was getting bad. My third (and the last time I will go there) the room was dirty, noisy, smelly. The bathroom was in terrible conditions. If you really want to enjoy your trip to Orlando: Do not go to this hotel... there are many better options.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
block washbasin, leaking tap
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the maintenance issues you experienced. To uphold our company's high standards, we will further inspect our plumbing fixtures moving forward. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Avoid at all costs. Avoid at all costs. The smells of food cooking it were horrific. people are living here not just staying overnight.
Business response:
Thank you for your recent review of your stay. I apologize that your stay did not meet your expectations. I will make sure that we are reviewing our cleaning procedures to ensure that your experience is not repeated. I do hope that you will return to our hotel, or any of our other brand locations.
Just servicable This hotel is advertised as newly renovated but it didn't have that effect. Materials that were used were the cheapest possible and put together everything looked flimsy and bit depressing. Not what I was looking for on vacation but the room was serviceable for the short time we spent there while visiting the parks.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that we did not exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Thumb down!! I would not return to this hotel again. My non-smoking room smell like smoke. The trash was not empty. Address this issue to the front desk, he wanted me to justified to why I did complain about this earlier when I check in. Not good customer service. I did get another room, even though it was clean, the room is very old and dated.
Business response:
Your review for our hotel was recently brought to my attention. I was disheartened to read about the cleanliness and service issues you experienced. Please accept our apologies. To uphold our company's high standards, I will coach our staff on the importance of providing professional customer service and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides... read more
super bad The bathroom super dirty, toilet with scratches inside that make looks it is always dirty, the bath's water always licking can't close it completely; breakfast only until 9:30, I didn't like it at all.
Business response:
The staff and I read your comments about your stay with us. I am so disappointed to hear about the cleanliness issues you experienced. Please accept my apology. To ensure that a situation like yours doesn't happen again, I will be reviewing our cleaning and room inspection procedures with our staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
Horrible stay Hotels.com messed up my reservation, I was suppose to have a double bed room and they gave me a single bed. I tried to get it corrected and they wouldn't correct it and wanted me to pay an extra $100 to get a double bed. Crazy!
Cleanliness Our stay was for 3 days but the bed was too small and the kitchen was not equiped with anything. We had to use the rinse cups in the bathroom to drink soda with our meal. I also had drop something under the bed and my husband went to lift it and I found an empty liqour bottle under there. Everytime you walked into the hotel room you smell sunflower seeds. The a/c unit had a mind of its own it would turn on and off every few seconds when it was on cool not auto. Has a great location we were going to SeaWorld and i... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3 star rating with 3,093 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.