This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Hotel didn’t seem to be the cleanest! Halfway smelled like fish and the rooms were not the cleanest. Floors had dirt and trash in them.
Business response:
Thanks for taking the time to review our hotel. We apologize for the odor issue you encountered and regret the inconvenience caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back in the future Sincerely, Hotel Management
Business response:
Kshitij, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Michael, thank you or sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Gostei da Localização e facilidade de acesso e presteza dos funcionários.
Business response:
Aristides, thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Stayed overnight. Breakfast was coffee and toast. It was just ok.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we are sorry as we couldn't hit the mark of your expectations for a perfect visit. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Good place to stay near attractions. The hotel is pretty good overall. Clean rooms. Bed could be a little more comfortable. There were towels, but no hand towels. I was solo so it was not a problem. I would stay again.
Business response:
Elizabeth, thanks for the feedback. We are delighted to read you liked the cleanliness of your room and that our location was perfect for your needs. We value your feedback as it will help us improve our facilities moving forward. Thank you for choosing Extended Stay America. We look forward to welcoming you back. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Not the service I expect with the brand. Got bad info from check in desk reagrding possibility of check in and payment. One agent at the hotel gave better info than when I called the front desk. Seems like there are two businesses running the property and they need to communicate better. Housekeeping is friendly but the rooms felt trashed. Its a high volume place and you feel it. Place seems understaffed and poorly managed.
Business response:
Thank you for sharing your feedback. We are pleased to know overall you had a pleasant stay, but we are sorry for the service issue you encountered. We are reviewing this situation to see what went wrong so we can avoid this in the future. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,900 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.